VP Operations (Hybrid)

at The Bancorp Bank, N.A. in Wilmington, Delaware, United States Job Description VP Operations (Hybrid)

Job Location US-DE-Wilmington Type Full Time Overview Work Arrangement:

•This position is available as a hybrid position in our Wilmington, DE office.•The Vice President Operations serves as a senior operational leader responsible for ensuring disciplined execution, strong governance, and consistent performance across the Retail Operations function. This role partners closely with the Director of Retail Operations to oversee day-to-day operating effectiveness, performance management, regulatory alignment, and cross-functional coordination. Operating at both strategic and tactical levels, the VP Operations enforces execution discipline, strengthens governance, accelerates digital initiatives, and enhances cross-functional alignment in a regulated banking environment. This role has enterprise-wide visibility across Retail Operations and is accountable for execution governance, performance transparency, and transformation delivery across the function. At The Bancorp, we've spent more than 25 years driving innovation in the financial services industry. As one of the first banks to embrace fintech, we combine technology, expertise and a forward-looking approach to deliver creative, real-world solutions. We work side by side with our partners to help them grow and innovate with confidence. Across Fintech Solutions, Institutional Banking, Commercial Lending and Real Estate Bridge Lending, we provide the people, processes, technology and banking capabilities that turn bold ideas into outcomes. Join a team that brings urgency and rigor to every challenge and plays a direct role in driving growth for our clients and the communities we serve. Key Responsibilities Serves as a senior operational partner to the Director of Retail Operations, ensuring disciplined execution of strategic and operational priorities. Establishes and maintains performance management frameworks, including KPIs, service levels, productivity metrics, quality standards, cost management, and fraud trend monitoring. Provides accurate, complete, and transparent reporting to executive leadership and Board committees to support governance and performance oversight. Develops and oversees annual, quarterly, and monthly operating plans, including performance targets, workforce planning, capacity modeling, and budget alignment in partnership with Finance. Monitors operational results and implements corrective actions to address performance gaps and ensure consistent service delivery. Identifies and implements operational efficiency improvements, process enhancements, and system changes in coordination with Technology and enterprise partners. Ensures regulatory readiness, audit preparedness, and effective first-line-of-defense execution, including coordination of examinations and timely remediation of findings. Maintains strong internal control processes aligned with applicable banking regulations (including Reg E, Reg Z, UDAAP, BSA/AML, and related consumer compliance requirements). Promotes operational consistency, policy adherence, procedural integrity, and standardized documentation across Retail Operations. Ensures operational readiness and impact assessment for new products, system implementations, vendor transitions, and enterprise initiatives. Serves as liaison between Retail Operations and cross-functional stakeholders to ensure alignment, issue resolution, and effective change management. Fosters a culture of accountability, compliance, continuous improvement, and service excellence across the Retail Operations organization. Performs other duties as assigned. No travel required. Qualification Requirements Education/Experience Requirements Undergraduate degree in business or finance or an equivalent combination of training and experience. 8 years of banking operations field experience. Preferred Qualifications Background in process improvement, operational reporting, and metric development. PMP (Project Management Professional) or other project management certification a plus. Strong working knowledge of accounting and reconcilement. Strong working knowledge of NACHA (National Automated Clearinghouse Association), Wires, Real Time Payments (RTP) and FedNow Rules and Regulations preferred. A self-starter and strategic thinker who exhibits flexibility and willingness to take on new responsibilities and assignments. Strong analytical, written/verbal communication, interpersonal, research and problem-solving skills with attention to detail. Excellent... For full info follow application link. The Bancorp is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. The Bancorp is an Equal Opportunity Employer To view full details and how to apply, please login or create a Job Seeker account