General Manager (High-Rise Operations)

Position Title:

General Manager (Onsite)•

High-Rise Residential Building Location:

Middleborough Condominiums 1825 Saint Julian Place Columbia, SC 29204

Reports To:

Board of Directors Position Summary We are seeking a highly capable, hands-on General Manager (GM) to lead the full operational, technical, and financial performance of a 201-unit, 18-story residential building. This role is not administrative and it is not a portfolio‑style Property Manager position . It is a field‑forward operational leadership role responsible for running the building as a complex system — integrating infrastructure, staff, vendors, and long‑range capital planning. The General Manager must bring strong technical, operational, and project‑management expertise appropriate for a high‑rise with complex systems and ongoing infrastructure needs.

The ideal candidate combines:

Mechanical and systems fluency Operational leadership Financial discipline Problem-solving under pressure This position is comparable to a General Manager of a full-service hotel or complex facility , where success is measured by uptime, cost control, resident experience, and asset preservation . Core Responsibilities 1. Building Operations & Systems Oversight Maintain direct working knowledge of all major building systems: Plumbing systems (risers, pumps, pressure zones) HVAC and mechanical systems (boilers, chillers, ventilation) Fire/life safety systems Elevators and vertical transport Conduct daily walkthroughs and inspections Maintain operational logs, system performance tracking, and incident reports Lead response to system failures and emergencies with hands-on situational control 2. Preventive Maintenance & Asset Preservation Design and implement a comprehensive preventive maintenance program Transition building from reactive repairs to planned maintenance Extend lifecycle of major systems through disciplined upkeep Ensure compliance with all inspections, certifications, and regulatory requirements 3. Vendor & Contractor Management Define scope of work—not just approve vendor recommendations Solicit and evaluate competitive bids Oversee vendor performance, timelines, and quality control Coordinate multiple contractors across overlapping projects Eliminate inefficiencies, redundancy, and cost leakage 4. Capital Planning & Financial Stewardship Develop and maintain a multi-year capital improvement plan Prioritize deferred maintenance based on risk, cost, and system criticality Partner with the Board on budget development and financial forecasting Identify opportunities for cost avoidance and operational savings Translate technical needs into clear financial implications for decision-making 5. Staff Leadership & Daily Operations Directly supervise onsite staff (maintenance, front desk, support personnel) Establish clear expectations, accountability, and performance standards Ensure consistent, high-quality execution of daily building operations Foster a culture of ownership, responsiveness, and professionalism 6. Resident Experience & Communication Serve as the face of building operations Communicate clearly, confidently, and transparently with residents Balance hospitality mindset with operational authority Resolve issues efficiently while maintaining trust and credibility 7. Problem Solving & Crisis Management Diagnose root causes of recurring issues—not just symptoms Respond to emergencies with technical awareness and decisive leadership Anticipate risks and mitigate before escalation Maintain calm, control, and clarity under pressure Key Performance Indicators (KPIs) Reduction in emergency maintenance events Decrease in annual repair and vendor costs Implementation and adherence to preventive maintenance schedules Improved system uptime and reliability Resident satisfaction and response time metrics Accuracy and execution of capital improvement plan Qualifications Required Experience 7-15+ years in: High-rise residential, hotel, hospital, or large facility operations Proven experience managing: Complex mechanical systems Multi-vendor environments Capital projects and deferred maintenance Technical Competencies Strong working knowledge of: Plumbing systems HVAC/mechanical systems Building infrastructure and lifecycle management Ability to assess issues independently without relying solely on vendors Leadership & Financial Skills Experience managing staff and cross-functional teams Demonstrated ability to control costs and optimize budgets Ability to connect technical decisions to financial outcomes Strong planning, prioritization, and execution skills Preferred Backgrounds General Manager or Assistant GM of a hotel Chief Engineer or Facilities Director transitioning into operations leadership High-rise residential General Manager Military or structured leadership background with operational responsibility Core Traits Ownership mentality

• treats the building like an asset under their command Decisive
• able to act quickly with incomplete information Technically curious
• understands how systems actually work Financially disciplined
• thinks in terms of lifecycle cost, not just immediate expense Calm under pressure
• thrives in complex, high-stakes environments

Compensation Salary Range:

$80,000

• $100,000 (commensurate with experience) Performance-based incentives may be considered based on cost savings and operational improvements Closing Statement This is a mission-critical leadership role , not a traditional management position.

Success in this role will be defined by the ability to: Stabilize operations Reduce long-term costs Restore confidence in building performance Protect and enhance the value of the asset Submission Instructions Submit proposals by June 15, 2026, to:

Contact Name:

Patti Riposta, President, Middleborough Board of Directors Email:

MiddleboroughBOD@gmail.com

Phone:

803.548.5292

Pay:

$80,000.00

• $100,000.

00 per year

Benefits:

Dental insurance Health insurance Paid time off

Work Location:

In person