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Job Description
Summary:
The Chief Operations Officer (COO) is responsible for providing executive leadership and oversight of the day-to-day administrative, operational, and ministry functions of House of Hope of the Pee Dee. The COO serves as a strategic partner to the CEO in implementing the organization's mission, vision, values, and long-term goals. The COO ensures ministry programs, support services, and operational departments function effectively, efficiently, and in alignment with the organization's Christian mission.
Essential Duties:
Provide leadership and oversight for all operational, programmatic, and administrative functions of the organization. Work in partnership with the CEO to develop and implement strategic plans supporting the mission, vision, and goals of House of Hope. Assess and enhance the efficiency and effectiveness of internal and external operational processes. Develop, implement, and maintain policies, procedures, and systems that promote organizational excellence and accountability. Lead organizational planning, budgeting, and performance management processes. Recruit, train, mentor, and develop leaders and staff while fostering a culture of excellence and servant leadership. Provide oversight of risk management, incident reporting, contractual matters, and organizational compliance. Promote continuous improvement of ministry programs, operational systems, and organizational effectiveness. Monitor organizational performance and provide reports and recommendations to the CEO and Board of Directors. Support fundraising efforts and maintain positive relationships with donors, churches, and community partners. Provide spiritual leadership and guidance regarding ethical issues, organizational culture, and ministry initiatives. Maintain alignment of all operations with the Christian mission, values, and principles of House of Hope.
Supervisory Responsibilities:
Provide leadership and oversight of ministry programs and support departments. Lead and develop department directors, managers, and supervisors. Assist with recruitment, staffing, employee development, performance management, and succession planning. Promote organizational culture, employee engagement, and professional development. Ensure departments operate within approved budgets and achieve performance goals. Support continuous quality improvement initiatives throughout the organization.
Qualifications:
Master's degree preferred in Business Administration, Organizational Leadership, Ministry, Public Administration, or related field; Bachelor's degree with significant leadership experience considered. Minimum of 7-10 years of progressive leadership experience in operations, administration, nonprofit management, ministry leadership, or related field.
Religious Qualifications:
Have a personal relationship with Jesus Christ demonstrated through a profession of faith. Actively participate in and remain in good standing with a local Christian church. Support and uphold the mission, values, and Christian principles of House of Hope of the Pee Dee. Demonstrate spiritual maturity, integrity, humility, and compassion. Have a passion for serving individuals experiencing homelessness and hardship. Be willing to pray with, encourage, and share the Gospel with residents, guests, volunteers, and staff when appropriate. Exhibit Christian conduct consistent with Biblical principles both professionally and personally.
