Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
COO Hospital Scheduling Operations
Job
HCA Healthcare
Nashville, TN (In Person)
Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
85
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
Introduction Last year alone, HCA Healthcare colleagues invested over 156,000 hours impacting our communities. As a COO Hospital Scheduling Operations with HCA Healthcare, you can be a manager in an organization that is devoted to giving! Benefits HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. Free counseling services and resources for emotional, physical and financial wellbeing 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service) Employee Stock Purchase Plan with 10% off HCA Healthcare stock Family support through fertility and family building benefits with Progyny and adoption assistance. Referral services for child, elder and pet care, home and auto repair, event planning and more Consumer discounts through Abenity and Consumer Discounts Retirement readiness, rollover assistance services and preferred banking partnerships Education assistance (tuition, student loan, certification support, dependent scholarships) Colleague recognition program Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence) Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Note:
Eligibility for benefits may vary by location. Come join our team as a COO Hospital Scheduling Operations. We care for our communities and employees! HCA Hope Fund in fourteen years reached a historic milestone: $50 million in help to our colleagues in need. Last year, HCA Healthcare and our colleagues donated $13.8 million dollars to charitable organizations. Apply Today! Job Summary and Qualifications The Chief Operation Officer of Hospital Scheduling Operations provides strategic direction, operational oversight, and execution leadership for hospital-based scheduling operations across Operating Room (OR), Labor & Delivery (L&D), and Centralized Nurse Staffing (CSS). This role integrates enterprise strategy with operational execution, ensuring alignment with organizational objectives while delivering efficient, high-quality, patient-centered scheduling services. Leads large-scale, multi-site operations and drives performance through process optimization, technology enablement, and workforce management strategies. Accountable for service delivery across the scheduling continuum, including contact center integration, patient access, and staffing coordination.Supervisor:
CEO, Contact Center Operations Supervises:
Operations leaders and Process Leadership Teams Duties (included but are not limited to): Strategic Leadership and Growth- Define and execute strategy for hospital scheduling operations across OR, L&D, and CSS
- Drive innovation in scheduling models, workforce optimization, and automation
- Expand centralized scheduling capabilities and shared services
- Partner with executive stakeholders on growth and scalability initiatives Operational Oversight
- Lead end-to-end scheduling operations ensuring accuracy, timeliness, and service quality
- Monitor and achieve key performance indicators including access, utilization, and satisfaction
- Standardize workflows, policies, and controls
- Ensure operational continuity and successful transitions coordination across functions to balance demand, capacity, and resource allocation Technology and Process Optimization
- Advance scheduling technologies, automation, and digital tools
- Utilize analytics to drive performance and decision-making
- Implement continuous improvement practice Leadership and Talent Management
- Build and develop high-performing teams
- Establish a culture of accountability and service excellence
- Lead succession planning and leadership development
- Ensure appropriate staffing models and competencies Customer and Stakeholder Engagement
- Deliver consistent, high-quality patient and physician experiences
- Collaborate with hospital and clinical leadership
- Drive patient experience improvements across scheduling touchpoints
Education:
- Bachelor's degree required; Master's degree preferred
Experience:
- 10-15+ years of healthcare operations leadership experience
- Experience leading large, multi-site or shared services organizations
- Background in hospital operations, scheduling, or workforce management preferred
- Executive leadership and operational management
- Strong communication and stakeholder engagement
- Financial and analytical acumen
- Experience with process improvement and OR process flow
- Familiarity with access management, capacity planning, or customer/patient experience strategies preferred HCA Healthcare (Corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions.