AVP of Operations - Hospice

AVP of Operations - Hospice Gentiva - 3.1 Madison, WI Job Details Full-time 1 day ago Qualifications Community engagement Nursing Managerial strategic planning Strategic management Microsoft Excel Medicare Operations management Presentation software RN License Hospice experience Volunteer management Hospice care 5 years Healthcare Administration Regulatory compliance Bachelor's degree in business Local agency collaboration Homecare Homebase Payroll management State healthcare regulations CMS regulatory compliance Driver's License Managing budgets in a finance role Quality assurance Financial operations management Medical records Bachelor's degree Team management Driving Quality improvement Centers for Medicare and Medicaid Services (CMS) Revenue target achievement Data analytics Organizational skills Healthcare team management Bachelor's degree in healthcare administration Healthcare financial management Networking through strategic partnership building Budget management in healthcare Business Administration Public relations Senior level Strategic partnerships Regulatory audits Business Care coordination Leadership Communication skills Technical Proficiency Hospital experience Senior leadership Staff development Full Job Description Lead Hospice Operations with Excellence and Compassion. We're looking for an experienced Area Vice President (AVP) of Hospice Operations to oversee and elevate our multi-site hospice operations. This high-impact leadership role will ensure regulatory compliance, strategic growth, quality care delivery, and community engagement across multiple hospice programs and markets.

Key Responsibilities:

Lead Local Operational Strategy:

Direct day-to-day business operations, financial management, staff development, admissions, payroll, and quality assurance across multiple hospice sites.

Ensure Regulatory Excellence:

Maintain compliance with Medicare, state licensing, accreditation, and federal regulations; manage readiness for surveys and audits.

Build and Grow Partnerships:

Develop and expand referral relationships with hospitals, SNFs, physicians, and discharge planners aligned to revenue targets.

Patient-Centered Oversight:

Ensure delivery of quality patient and family services, including clinical oversight in home, hospital, and long-term care settings.

Team Leadership:

Supervise executive directors, medical staff, volunteer programs, and interdepartmental teams to optimize care coordination and performance.

Public and Community Relations:

Serve as a visible ambassador for the organization in the community, manage PR initiatives, and resolve public or patient concerns.

Performance Improvement:

Participate in ongoing quality assessment and improvement programs, driving best-in-class hospice care.

Education:

RN Degree highly preferred Bachelor's degree in Healthcare Administration, Business, or related field considered

Experience:

Multi-site operational leadership experience strongly preferred 5+ years of progressive leadership experience in hospice or healthcare operations 3+ years of direct healthcare services leadership preferred Proven expertise in regulatory compliance, budgeting, staff leadership, and multi-site operations Experience with HomeCare HomeBase (HCHB) strongly preferred In-depth knowledge of hospice CoPs, CMS regulations, and accreditation standards Strong communication and organizational skills Critical thinking and problem-solving mindset Passion for patient-centered care and interdisciplinary teamwork Ability to balance strategy, operations, and field leadership

Licensure:

Active RN License required (if applicable) Valid driver's license and auto insurance

Technical Skills:

Intermediate skills in Microsoft Excel and PowerPoint Comfortable with data systems, electronic medical records (EMR), and analytics