Lead Warranty Claims & Governance Manager

Job Description SummaryThe Lead Warranty Claims and governance Manager will serve the Global Site Issue Management (GSIM) team and report directly to the NU Global Warranty Leader. The Warranty Manager team is responsible for evaluating and dispositioning warranty claims for GE Gas Power Customers per individual contract terms and conditions. The lead warranty claims, and governance manager will also support the NU global warranty leader in establishing the global warranty governance frameworkJob DescriptionRoles and ResponsibilitiesExecute Customer warranty claim evaluation and disposition in line with Warranty Policy and Standard WorkInterpret Customer NU Contract Warranty terms and conditions to determine claim validityReview technical case resolution to support claim validity and dispositionUse Lean to drive culture, continuous improvement, and workstream productivityGenerate ideas to maximize Customer value and GE Gas Power business growthLead the new warranty governance framework operationalization and process improvements Required QualificationsBachelor's Degree in Engineering from an accredited university with 3 years' experience in warranty claims processing (contract terms and conditions, warranty policy).Desired CharacteristicsLeadership mindsetHighly collaborative with demonstrated capability for driving changeAbility to identify Customer & business challenges and create ideas that meet both GE and customer interestsAt least 3 years of combined experience with Power Generation equipment installation, operation, service, or technical supportStrong communication & interpersonal skillsBrings high level of energy to the workplace and inspires othersDemonstrated capability in working within a matrixed global organizationCustomer-focused with clear, concise written and oral communications to the appropriate levelRestless dissatisfaction with \