Global OPUS Customer Operations Analyst (CONTRACT - 6 Months)

Global OPUS Customer Operations Analyst Pay Rate:

$35 - 44/hr This will be either 2 or 3 days remote, the rest of the days onsite. Responsibilities As a member of the customer service team, the Global OPUS Order Support Analyst will provide seamless project coordination, customer service and support of global customer's inquiries and orders: Supporting customer products and unique account requirements Executing the OPUS Resin Pick-up Service coordination when required Responsibility for the lifecycle of the OPUS custom order utilizing multiple business systems and reporting tools. Serve as the Customer's advocate by coordinating and communicating internal and external communication, activities and resolution. Partner with product management, supply chain and distribution to ensure the downstream process of pick, pack, ship and deliver is executed to the customer's expectation. Facilitate the launch of the complaint process with customers by providing the documentation and escalation required internally for resolution with Product Management, Quality, Manufacturing, Supply Chain and the Sales team. Qualifications Bachelor's Degree or equivalent required Demonstrated passion for providing excellence in the customer experience 2+ years' experience in global customer service/order management with a strongly developed commitment to client services 2+ years working with SAP systems, experience in Salesforce.com a plus Life Sciences industry experience preferred Supply chain, logistics or contract administration experience a plus Understanding of import/export/trade compliance requirements globally Understanding of revenue recognition requirements for a publically held company Experience in an ISO9001 quality system a plus Outstanding attention to detail and strong organizational skills Exceptional analytical skills Ability to organize and manage multiple priorities with multiple stakeholders Excellent verbal and written communication skill required for internal and external purposes Comfort working in a fast-paced, small company environment Bachelor's Degree or equivalent required