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Job Description
Service Contract Administrator is a critical role responsible for ensuring that customer contracts, warranties, and functional locations are accurately established, maintained, and governed within
SAP S/4HANA.
This position ensures effective Service Business execution through proper contract and warranty determination, cost control, resource alignment, and service readiness. The role works closely with Project Teams, Customer Support, Field Service, Renewals, Finance, Shared Services and Delivery Organizations to ensure contractual compliance, financial accuracy, and high-quality customer service delivery.
We offer:
What We Offer:
Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here:
https://www.dematic.com/en-us/about/careers/what-we-offer/ Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. The base pay range for this role is estimated to be $82,000 to $166,000 an hour at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.
Tasks and Qualifications:
What You Will Do In This Role Review and validate service contracts, including structure, billing, dates, and system linkage. Coordinate intercompany contract requirements with global teams and renewal groups. Ensure contracts are properly created, activated, and governed in
SAP S/4HANA.
Manage third-party vendor contract alignment and support service order creation when needed. Ensure warranties are correctly linked to Functional Locations and applied in service processes. Review warranty-related service orders for eligibility and cost accuracy. Align warranty coverage with service delivery methods and support reassignment decisions when required. Determine if cost is accurately charged to the warranty and proper functional location. Utilize Service Cloud (C4) and
SAP S/4HANA
to manage service tickets, contracts, service orders, and cost postings. Monitor and apply financial controls such as stop-order criteria. Support monthly financial activities, including cost settlement, forecasting, and variance analysis. Ensure contracts and service orders are properly closed, with all costs settled in
SAP S/4HANA.
Coordinate with Finance for accurate contract completion and reporting.
What We Are Looking For:
Bachelor's degree in Business Administration, Finance, Operations, or a related field, or equivalent experience. 5+ years of experience in contract management, service operations, or warranty administration Demonstrated experience working with ERP systems, preferably
SAP S/4HANA.
Experience collaborating with Finance, Project Teams, and Customer Service organizations. Strong knowledge of contract lifecycle and warranty management Working knowledge of
SAP S/4HANA
service and contract modules Ability to interpret contract entitlements and apply them to service delivery. Financial and cost management acumen Strong planning, prioritization, and problem‑solving skills. Excellent communication and cross‑functional collaboration abilities High attention to detail and process discipline Experience managing contracts. Familiarity with Service Cloud or similar CRM/ticketing platforms Exposure to intercompany service delivery models Understanding of straight‑line and completed‑revenue recognition models. KION brands keep the world moving - globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment. Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally - we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team - Push it forward.
