Contract Support Associate - Wilson, NC

Global Workplace Solutions (GWS) - Local delivers tailored, hard services-led facility management solutions. We self-perform core services while collaborating with top-tier soft service providers to offer customized facility and project management. Our agile, accountable approach ensures efficient service delivery. In addition to our core capabilities, we provide direct access to best-in-class services including ESG, Security Consulting, Workplace Strategy, and Workplace Experience. About the Role As a Contract Support Associate, you will play a key role in supporting the delivery of a client account. This includes financial and operational administration, vendor coordination, workflow and CMMS management, and customer service. You will work closely with the Account Leader and site teams to ensure smooth operations and exceptional service delivery. What You'll Do

• Serve as the primary point of contact for client inquiries, ensuring timely, professional communication and follow-through to maintain high satisfaction levels.
• Develop a strong understanding of contract scope and ensure all services, work orders, and billing activities are conducted in accordance with contractual terms.
• Support account governance through financial reporting, including WIP, A/R, A/P, open POs, invoice pools, budgets, and margin calculations.
• Manage customer billing activities by reviewing invoices, ensuring accurate cost center coding, raising invoices, and submitting them to clients in line with company and client requirements.
• Act as a financial and operational systems champion, supporting CMMS and web-based quote systems by maintaining accurate job data and statuses.
• Coordinate vendor onboarding and manage subcontractor documentation for both reactive and planned maintenance activities.
• Review, approve, and process maintenance and project billing in accordance with contracted agreements, purchase orders, and quotations.
• Monitor Helpdesk activity, log service requests, and coordinate timely resolution with internal teams and external vendors.
• Prepare internal and client-facing reports, support monthly business reviews, attend meetings, and document action items and minutes.
• Ensure compliance with Health, Safety, and Environmental (HSE) standards by maintaining QHSE documentation and promoting a safe work environment.
• Gather and analyze operational and financial data to identify issues, recommend solutions, and drive continuous improvement and cost-saving initiatives.
• Suggest and support process improvements that enhance efficiency, accuracy, and service delivery across the account and broader team. What You'll Need
• Authorization to work in the United States without current or future visa sponsorship.
• High School Diploma or GED required; Associate's degree in Accounting, Finance, or a related field preferred.
• 3-4 years of experience in contract support, administrative, financial, or operational roles.
• Strong understanding of financial processes, including invoicing, purchase orders, cost tracking, and margin calculations.
• Proficiency in Microsoft Office applications, particularly Excel, Word, and Outlook.
• Excellent written and verbal communication skills with the ability to convey complex information clearly and concisely.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities independently.
• Analytical mindset with the ability to evaluate data, solve problems, and recommend improvements.
• Advanced math skills, including calculating percentages, markups, and discounts.

Why CBRE When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants. Applicant AI Use Disclosure We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.