Contract Operations Analyst

Client :

Financial Giant Role :

Business Analyst /

Contract Operations Analyst Duration :

06 Months + possible Extension or conversion based on performance

Location :

New York, NY 10285 -

Hybrid Pay:

($40-$42) hourly

Position Summary:

This role is heavily focused on: Contract analysis Billing data validation Transaction review Operational support Process documentation Issue investigation

Core Responsibilities:

Review and analyze partner contracts to validate billing accuracy and support audit activities. Investigate billing discrepancies, transaction issues, and operational processing exceptions. Document business processes, workflow logic, operational requirements, and functional specifications. Create process flow diagrams, reporting layouts, and supporting operational documentation. Support User Acceptance Testing (UAT) and validate system/process outputs against expected business requirements. Assist with operational troubleshooting and day-to-day support activities. Develop user guides and provide process training to business users when required. Collaborate with project managers, operations teams, and internal stakeholders to support ongoing initiatives and audit-related deliverables.

Must-Have Skills:

Experience in business analysis, operations analysis, audit support, or billing/reconciliation functions. Strong analytical and problem-solving abilities. Experience researching and resolving transaction or processing issues. Ability to document workflows, operational procedures, and business requirements. Strong attention to detail and accuracy in data review and contract analysis. Ability to manage multiple operational tasks in a fast-paced environment.

Preferred Skills:

Experience with billing audits, reconciliation, or financial operations. Exposure to hospitality, payments, or reservation platforms. Experience supporting UAT/testing activities. Advanced Excel and reporting capabilities. Familiarity with operational process improvement initiatives.

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable).