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Order Administrator
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Insight Global
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Order Administrator
Philadelphia, PA
Posted yesterday
Apply Now Job Description The order administrator serves as the primary point of contact for assigned customers, managing all front‑line communications and ensuring timely, accurate support across orders, repairs, warranties, and service activities. This is not a call center job, 90% of work is done through email and portal. Role Summary - Customer Support / Account Management Serve as the primary point of contact for assigned customers, managing all inbound communications, inquiries, and complaints while coordinating internally to resolve issues. Manage customer expectations by negotiating timelines, providing accurate order status updates, and partnering closely with planning, repairs, technical, and finance teams. Process customer orders, quotations, warranty/COMP claims, and credits/debits accurately and within defined SLAs, ensuring timely follow‑up and escalation when required. Own daily account management activities, including order book management, expediting critical/AOG orders, pricing resolution, credit management, and shipment tracking. Run regular reporting and lead customer meetings to review order status, material returns, warranties, and account health. Research and resolve part number, pricing, and documentation issues using technical catalogs and internal engineering resources. Maintain working knowledge of warranty policies, service plans, consignment contracts, and parts certifications while supporting broader team initiatives. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.
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