Associate Director, HP/PBM Customer Manager

Job Description This position sits within US Market Access End-to-End Contracting which delivers best-in-class, end-to-end services aimed at providing affordable patient access, insightful customer experiences, and enriching employee experiences. The Integrated Account Management (IAM) Team manages direct account and contract responsibility across the entire US health care system for our company's commercial and government business. The Associate Director, Health Plan (HP) / Pharmacy Benefit Manager (PBM) Customer Manager (CM) acts as a unique and critical connection point in this dynamic environment to bridge field and internal stakeholders for the purpose of reaching mutually beneficial customer contracts. In close partnership with the designated National Account Director (NAD), this role relies on deep customer knowledge, close collaboration with internal stakeholders, and analytical acumen to serve as the internal-facing customer advocate. The CM will focus on managing the end-to-end contract lifecycle from development through implementation in coordination with field personnel for our health plan/PBM contracts. Incumbents in this role must have advanced proficiency in both cross-functional (e.g., communication, project management) and domain-specific (e.g., access strategy, financial acumen) competencies. Core Responsibilities include but may not be limited to: Manages end-to-end contract process by drafting, revising, and negotiating utilization-based contracts. Serves as internal-facing counterpart to NAD to drive activities such as: Implementation and negotiation of contracting initiatives Evaluation/review of account performance and segment trends to optimize net sales for company products Balance improved customer performance with our company's business objectives Identification and execution of contracting opportunities that meet profitability and access objectives Engagement with our company's Senior Leadership to conduct business reviews, suggest strategic approaches to navigate customer relationships, and identify opportunities to optimize internal business objectives Partners with NAD on development and implementation of Customer Account Plans. Establishes and maintains meaningful relationships with contract decision makers inclusive of internal and external stakeholders. Drives collaboration among company stakeholders (e.g., CCE, Finance, Payer Marketing) to work toward agreements that are mutually beneficial to the Customer and our company. Proactively identifies opportunities to bring value to the customer(s) and provides recommendations to the NAD. Interprets legal language and understands its implications to develop Terms & Conditions (T&C), including identifying business-related areas of risk and exposure, in partnership with commercial attorneys or other internal counsel. Understands rules and contracting processes; uses that knowledge to identify creative solutions to successfully negotiate with internal our company's teams and/or Customers. Coordinates financial, trend, or data modeling analytic results and implications to support negotiations. Oversees internal-facing evaluations and analyses of customer contracts. Has a working knowledge of data analytics techniques to inform inputs/outputs of sophisticated analyses; can draw logically sound, data-driven conclusions about contract scenarios. Accurately applies appropriate analogy models and customer understanding to best recommend discounting options with customer financial modeling and profitability metrics. Monitors marketplace trends and regulatory changes that could influence contracts. Proactively gathers and analyzes product level information from other CMs and collaborates with Payer Marketing to guide payer marketing strategies. Demonstrates awareness of and sensitivity by creating experiences for all customers and coworkers. Utilizes strengths and acceptance of in team members, customers, or other individual stakeholders (e.g., in background or experience) to improve own performance

Qualifications:

Minimum Requirements:

Bachelor's degree (BS/BA) or equivalent Minimum of 5 years' experience in the pharmaceutical/healthcare industry Direct account management, customer contracting and financial analysis, customer marketing, and/or pharmaceutical supply chain experience. Demonstrated ability to negotiate, execute, and implement contracts Demonstrated ability to deliver on key initiatives and meet deadlines Demonstrated ability to prioritize and work effectively in a fast-paced, dynamic environment Demonstrated ability in strategic, relational, business-minded, analytical, and operational capabilities

Preferred:

Account management and/or contracting experience with Health Plans (HPs) and Pharmacy Benefits Managers (PBMs)

Required Skills:

Acceso al mercado, Acceso al mercado, Análisis financiero, Cadena de suministro farmacéutica, Desarrollo estratégico de clientes, Enfocado en el cliente, Entornos acelerados, Entrega operacional, Estrategias de marketing, Gestión de clientes, Gestión de contratos, Gestión de contratos comerciales, Gestión de cuentas, Gestión de cuentas nacionales, Gestión de relaciones, Gestión de relaciones con el cliente (CRM), Gestión de riesgos empresariales, Investigación de mercado, Liderazgo multifuncional, Marketing, Marketing de clientes, Marketing de pagador, Pensamiento estratégico, Perspicacia de ventas, Proceso de licitaciones {+ 2 more}

Preferred Skills:

Current Employees apply HERE Current Contingent Workers apply HERE Solo para residentes en EE. UU. y

Puerto Rico:

Nuestra empresa está comprometida con la inclusión, velando para que las personas puedan participar en un proceso de contratación que muestre sus verdaderas capacidades. Haga clic aquí si necesita adaptaciones durante el proceso de solicitud o contratación. Somos un empleador que ofrece igualdad de oportunidades, comprometido con fomentar un lugar de trabajo inclusivo y diverso. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de raza, color, edad, religión, sexo, orientación sexual, identidad de género, origen nacional, estado de veterano protegido, o estado de discapacidad, u otras características protegidas legalmente aplicables. Para obtener más información sobre los derechos personales bajo las leyes de empleo de igualdad de oportunidades de los EE. UU., visite: EEOC Conozca sus derechos EEOC Suplemento GINA Transparencia de pago No discriminación Orgullosos de ser una empresa que adopta el valor de reunir a personas diversas, talentosas y comprometidas. La forma más rápida de lograr una innovación revolucionaria es cuando las ideas diversas se unen en un entorno inclusivo. Alentamos a nuestros colegas a desafiar respetuosamente el pensamiento de los demás y abordar los problemas de manera colectiva. Learn more about your rights, including under California, Colorado and other US State Acts The salary range for this role is $142,400.00 - $224,100.00 This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long-term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits. You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only:

We will consider qualified applicants with arrest and conviction records for employment in compliance with the

San Francisco Fair Chance Ordinance Los Angeles Residents Only:

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Contrato indefinido

Relocation:

No relocation

VISA Sponsorship:

No Travel Requirements:

25%

Flexible Work Arrangements:

Remote Shift:

1st -

Day Valid Driving License:

No Hazardous Material(s): n/a

Job Posting End Date:

06/5/2026 •A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. Nuestra compañía es líder mundial de atención de la salud con una cartera diversificada de medicamentos con receta, vacunas y productos de salud animal. La diferencia entre potencial y logro radica en la chispa que alimenta la innovación y la creatividad; este es el espacio donde hemos codificado nuestro legado durante más de un siglo. Nuestro éxito está respaldado por la integridad ética, el impulso hacia adelante y una misión inspiradora para lograr nuevos hitos en la atención sanitaria global.