Provider Support Specialist

at Aston Carter in Naperville, Illinois, United States Job Description Essential Skills + Recent 3+ years of customer service experience, preferably in a role handling complex issues or operations coordination. + Experience working in a fast-paced environment with the ability to manage multiple priorities simultaneously. + Strong proficiency with Microsoft Office, including Excel and Word. + Demonstrated sense of urgency and ability to follow through on open claims and work orders. + Ability to interpret contract language related to provider enrollments, contracts, and agreements. + Comfort with inbound and outbound phone work and handling email-based communication.

Hours:

Monday through Friday (work from home on Mondays and Fridays)

Training:

8am to 4:30pm After training: 9:30am to 6pm 10am to 6:30pm Job Description The Provider Support Representative plays a key role in managing daily interactions with service providers and ensuring timely resolution of customer claims. In this role, you coordinate emergency and routine work orders, support providers through phone and email, maintain accurate provider profiles, and help drive an exceptional service experience for homeowners. You work in a fast-paced environment, handling complex issues, following claims from start to finish, and collaborating closely with internal teams and external contractors. Responsibilities + Will take about 10-20 inbound calls and day and make outbound calls for any follow-up actions. Will be working off of cases. + Manage daily interactions with network and non-network providers, serving as a primary point of contact for inquiries and support. + Oversee service request hubs, including Need Provider, emergency requests, and white-glove items, ensuring timely and accurate handling. + Arrange appropriate providers to complete claims that cannot be automatically dispatched, including identifying and engaging new providers when no in-network provider is available. + Monitor emergency claims to ensure they are worked promptly and followed through the entire lifecycle until completion. + Make inbound and outbound phone calls to providers, customers, and contractors, including calling providers sourced online to cover specific geographic areas. + Respond promptly and professionally to email inquiries from providers, customers, and internal departments regarding claims and work orders. + Interpret contract language as it relates to enrollments, contracts, and agreements with providers to ensure proper setup and compliance. + Perform accurate data entry and updates for provider profiles and related information in company systems. + Facilitate emergency and urgent work orders by coordinating with both customers and contractors to ensure timely completion. + Research contractors who are not currently under agreement and arrange one-time agreements to complete work orders when necessary. + Negotiate with contractors, when needed, to reach agreeable terms for unusual, inconvenient, or urgent work orders. + Dispatch work orders following established guidelines, procedures, and service standards. + Proactively review open claims, following up with contractors on open work orders to drive timely resolution. + Prepare and respond to data requests, and execute work orders, service orders, error reports, and set-ups in various systems such as Agent Desktop and CMS . + Document and track activities, requests, and communications in company systems to ensure accurate records and visibility. + Follow all policies and procedures for daily tasks, maintaining compliance with operational and quality standards. + Develop and nurture strong relationships with key vendors, customers, and internal team members to support collaboration and service excellence. + Engage daily with potential new provider leads and deliver high-quality support to each contact. + Demonstrate strong follow-up skills by providing updates on claim status and ensuring all stakeholders remain informed. + Collaborate with colleagues as an active team player, supporting overflow provider support and workflow/queue management as needed. Job Type & Location This is a Permanent position based out of Naperville, IL. Pay and Benefits The pay range for this position is $23.00

• $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account ( HSA )
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave ( PTO , Vacation or Sick Leave) Workplace Type This is a hybrid position in Naperville,IL.

Application Deadline This position is anticipated to close on May 21, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. To view full details and how to apply, please login or create a Job Seeker account