Remote Tyler Munis Lead (ERP)

About US:

Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems. Founded in March 1996, we have a presence in all 50 States. Tryfacta has ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)! Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Job Summary:

Tryfacta is seeking a Tyler Munis Lead (ERP) for our client in Stockton, CA,95202 . This is a temporary contract assignment. If you meet the qualifications listed below and are interested, please Apply Now!

Position Title:

Tyler Munis Lead (ERP)

Location:

Stockton, CA,95202 (Remote)

Duration:

Long-term, contract to hire

Work Schedule:

Monday

• Friday 7.

30 am to 5 pm. Responsibilities for this position include, but are not limited to: On-Going Production Support & Backup Deliver proactive, hands-on customer support by directly engaging with users to thoroughly understand their concerns, troubleshoot effectively, and ensure all issues are resolved promptly and professionally. This approach not only minimizes downtime but also fosters trust and satisfaction by demonstrating a strong commitment to each customer''s success. Handles day-to-day user issues, system bugs, and minor enhancements. Ensures the system runs smoothly and users get timely help. Responsible for opening, reviewing, and resolving ServiceNow tickets Responsible for opening, reviewing, and resolving Tyler Support cases Responsible for escalation to vendor leadership Upgrades/Updates Perform and coordinate system upgrades, updates, bug fixes, etc. Perform Tyler non-prod refreshes, as needed System Testing Conduct testing to verify system functionality on behalf of the business module owners Create test plans Responsible for end-user communications Responsible for coordinating end-user training sessions Create training materials and conduct module training Manage Tyler PACE Training and coordinate sessions with the module owners Manage ERP SharePoint and secure all content and documents Assess and review of ERP investments with business module owners Tyler Security & Administration Manages user access, system configurations, and scheduled jobs. Ensure the system is secure, up-to-date, and performing well. Set up, create, assign, and edit workflows Set up, create, edit, assign, and delete roles Governance, Compliance, Audits Monitors system usage and performance metrics to identify areas for optimization. Work with business units to propose and implement enhancements. Review audit findings related to ERP and work with the business to resolve them. Work with the business to compile, gather, and provide audit documents and data to auditors. ERP Roadmap / Strategic Planning Define Roles and Responsibilities Create division goals, projects, and activities

Staff Development:

continual Tyler Munis EERP training, lessons learned, ERP user groups, technology training, etc. Budget Management Monitor division salaries & benefits Manage system maintenance and operations costs Review and approve the ERP Budget amendment Edit and update the Annual IT division budget process (Narrative, Council) Contract & Vendor Management Contract negotiation Approve/reject ERP invoices

Contracts:

terms, disputes, and resolutions with vendors (Tyler, etc.) Tyler Technologies Contract (Tyler EERP, Socrata Data & Analytics, PACE) Sympro Debt & Treasury Contract Quatred Hand Held devices Tyler Casheiring devices APIs (Application Programming Interfaces) Write contract amendment memos and justifications Write Staff Report in Legistar New ERP System Evaluation & Selection Develop RFP Document(s), including specifications and vendor forms Develop software specifications Define and document functional requirements Distribute Request for Proposals (RFP) Document Lead Vendor Pre-Proposal Conference Draft and manage Responses to vendor questions Analyze proposals and facilitate finalists'' vendor selection Schedule and conduct vendor demonstrations Facilitate the selection of a preferred vendor Project Management Identify, allocate, and manage the resources—such as people, equipment, time, and budget—needed to successfully complete a project. Define project scope and objectives

• Clearly outline what the project aims to achieve and ensure alignment with business goals. Develop detailed project plans
• Create timelines, allocate resources, and map out tasks to guide execution. Lead and coordinate teams
• Assign responsibilities, motivate team members, and foster collaboration across departments. Communicate with stakeholders
• Keep everyone informed through regular updates, meetings, and reports. Identify and manage risks
• Anticipate potential issues, develop mitigation strategies, and adapt as needed. Monitor progress and performance
• Track milestones, measure KPIs, and adjust plans to stay on course. Manage changes and scope creep
• Evaluate change requests and control deviations from the original plan. Close the project and evaluate outcomes
• Wrap up deliverables, document lessons learned, and assess project success.

Staff / Resource

Support Augment the Business Central office with ERP resources to temporarily support and relieve existing teams until new team members are onboarded. Tryfacta is an Equal Opportunity-Affirmative Action Employer. We do not discriminate based on Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age