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Regional Municipal Manager
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CARDS Holdings LLC
Coppell, TX (In Person)
Full-Time
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Job Description
Regional Manager of Municipal Services Role purpose Primary owner of municipal growth + retention and the full contract lifecycle (contracts, amendments, renewals, pricing actions, and compliance). Ensures municipalities receive consistent, compliant service while protecting revenue, margin, and contractual obligations. Reporting & scope Reports to:
VP of Business DevelopmentWorks closely with:
Municipal Coordinator, Municipal Administrator, Operations Leadership, AR/AP, Customer Service, Collections, Marketing (RFP/proposals)Geographic scope:
Multiple states as assigned (municipal boundaries)How the work flows (Coordinator vs Manager) Coordinator = day-to-day connection + tracking + routing work(emails, calendars, FOIA tracking, PI tracker updates, documentation hygiene, meeting scheduling, first-line issue routing)Manager = owner of outcomes + escalation + decisions(contracts, pricing, renewals, negotiations, approvals, compliance, high-stakes relationships, cross-functional enforcement) Core responsibilities (organized by function) 1) Capture New Municipal Partnerships & Relationship ownership & stakeholder management Capturenew long term Municipal Partnerships Own municipal relationships and serve as primary point of contact forexecutive/escalated issuesRepresent the company at municipal meetings, councils, boards, and eventsBuild multi-year (23 year) pre-RFP strategies and relationship health plans2) Contracts, renewals, and pricing actions (PI ownership) Own all municipal contracts and amendments (including contract fixes via addenda)Own all municipal renewals and pricing increases (PI)Improve contract terms for:
Operational efficiency / labor reductionProfitabilityRenewal lock-inPI security / CPI languageBond/insurance/cost-impacting clausesFranchise Fees3) Compliance, risk, and contractual performance Ensure compliance with all contract terms and municipal requirementsEnsure internal/external alignment with federal/state/local government requirementsEnsure COIs and performance bonds are current and properly receivedEnsure reporting requirements are fulfilledEnsure Franchise Feesarecorrectly established, distributed on time andaccuratewith internal and external stakeholders4) Issue resolution & operational alignment Oversee escalated municipal issues and ensure closureMaintain clear cross-department alignment (Ops, billing, CS, etc.)Own service transitions and unresolved issues reviews with stakeholders5) Proposals, pro formas, and pipeline development Develop proposal content, pricing, requirements completeness;submitto MarketingObtain VP/RVP approvals in advance (proposal content/program structure)Lead municipal contract content development and negotiationsBuild/maintainmunicipal pipeline growth reporting (30/60/90)6) Documentation & systems accuracy Ensureaccuratedocumentation across systems (Notion, SharePoint, and other required platforms)Ensure system of record clarity and up-to-date contract artifacts Operating cadence (tightened and de-duplicated) Daily Review municipal inbox/escalations (from Coordinator triage)Communicate with municipal stakeholders as neededReview Coordinator update pack (transitions, FOIA, calendars, PI tracker)Address escalated service/billing/ops issues and assign ownersConfirm documentation updates in systems of recordProgress at least one growth/proposal/renewal item per day (to avoid all urgent, no pipeline)Weekly Meet with Coordinator + Administrator (+ VP as scheduled) to review:
Open items / escalationsTransition progress and blockersUpcoming deadlines / reporting obligationsPI timeline status / approval processProposal/pro forma statusCoordinate with Ops, Billing, CS leaders (exceptions + trends)Weekly update to VP including:
Pipeline growth (30/60/90)Upcoming RFPsProposals + pro formasMTD PI capture vs budget (30/60/90 view)Monthly Scheduled check-ins with municipal partners (relationship health)Compliance review (contract law alignment, reporting obligations)FOIA responsiveness + risk reviewFinancial and service performance review (internal)COI/bond audit (whatsexpiring in next 30/60/90)Attend one safety meeting at a rotating site; report highlights/risks to VPQuarterly Renewal + pricing strategy reviewRelationship health and risk grading (per municipality)Contract performance review;identifyaddendum targetsVP alignment on strategy and priority pursuitsAnnual New contract year-1 true-up (pro forma measured to performance)Scored annual pipeline for next year bySeptember 1Annual events plan + budgetsubmittedbySeptember 1Minimum annual in-person touch with every municipal customer (retention standard)Ensure Coordinator has inputs/owners to deliver weekly/monthly/annual reports Authority & accountability (clarified) Final accountabilityfor municipal outcomes (retention, renewals, growth, compliance)Authority to direct coordination efforts across departments (through leadership alignment)Responsible for accuracyof:contracts, renewals, pricing actions, reports, and public-facing informationResponsible fortimelyescalation and resolutionIND123
VP of Business DevelopmentWorks closely with:
Municipal Coordinator, Municipal Administrator, Operations Leadership, AR/AP, Customer Service, Collections, Marketing (RFP/proposals)Geographic scope:
Multiple states as assigned (municipal boundaries)How the work flows (Coordinator vs Manager) Coordinator = day-to-day connection + tracking + routing work(emails, calendars, FOIA tracking, PI tracker updates, documentation hygiene, meeting scheduling, first-line issue routing)Manager = owner of outcomes + escalation + decisions(contracts, pricing, renewals, negotiations, approvals, compliance, high-stakes relationships, cross-functional enforcement) Core responsibilities (organized by function) 1) Capture New Municipal Partnerships & Relationship ownership & stakeholder management Capturenew long term Municipal Partnerships Own municipal relationships and serve as primary point of contact forexecutive/escalated issuesRepresent the company at municipal meetings, councils, boards, and eventsBuild multi-year (23 year) pre-RFP strategies and relationship health plans2) Contracts, renewals, and pricing actions (PI ownership) Own all municipal contracts and amendments (including contract fixes via addenda)Own all municipal renewals and pricing increases (PI)Improve contract terms for:
Operational efficiency / labor reductionProfitabilityRenewal lock-inPI security / CPI languageBond/insurance/cost-impacting clausesFranchise Fees3) Compliance, risk, and contractual performance Ensure compliance with all contract terms and municipal requirementsEnsure internal/external alignment with federal/state/local government requirementsEnsure COIs and performance bonds are current and properly receivedEnsure reporting requirements are fulfilledEnsure Franchise Feesarecorrectly established, distributed on time andaccuratewith internal and external stakeholders4) Issue resolution & operational alignment Oversee escalated municipal issues and ensure closureMaintain clear cross-department alignment (Ops, billing, CS, etc.)Own service transitions and unresolved issues reviews with stakeholders5) Proposals, pro formas, and pipeline development Develop proposal content, pricing, requirements completeness;submitto MarketingObtain VP/RVP approvals in advance (proposal content/program structure)Lead municipal contract content development and negotiationsBuild/maintainmunicipal pipeline growth reporting (30/60/90)6) Documentation & systems accuracy Ensureaccuratedocumentation across systems (Notion, SharePoint, and other required platforms)Ensure system of record clarity and up-to-date contract artifacts Operating cadence (tightened and de-duplicated) Daily Review municipal inbox/escalations (from Coordinator triage)Communicate with municipal stakeholders as neededReview Coordinator update pack (transitions, FOIA, calendars, PI tracker)Address escalated service/billing/ops issues and assign ownersConfirm documentation updates in systems of recordProgress at least one growth/proposal/renewal item per day (to avoid all urgent, no pipeline)Weekly Meet with Coordinator + Administrator (+ VP as scheduled) to review:
Open items / escalationsTransition progress and blockersUpcoming deadlines / reporting obligationsPI timeline status / approval processProposal/pro forma statusCoordinate with Ops, Billing, CS leaders (exceptions + trends)Weekly update to VP including:
Pipeline growth (30/60/90)Upcoming RFPsProposals + pro formasMTD PI capture vs budget (30/60/90 view)Monthly Scheduled check-ins with municipal partners (relationship health)Compliance review (contract law alignment, reporting obligations)FOIA responsiveness + risk reviewFinancial and service performance review (internal)COI/bond audit (whatsexpiring in next 30/60/90)Attend one safety meeting at a rotating site; report highlights/risks to VPQuarterly Renewal + pricing strategy reviewRelationship health and risk grading (per municipality)Contract performance review;identifyaddendum targetsVP alignment on strategy and priority pursuitsAnnual New contract year-1 true-up (pro forma measured to performance)Scored annual pipeline for next year bySeptember 1Annual events plan + budgetsubmittedbySeptember 1Minimum annual in-person touch with every municipal customer (retention standard)Ensure Coordinator has inputs/owners to deliver weekly/monthly/annual reports Authority & accountability (clarified) Final accountabilityfor municipal outcomes (retention, renewals, growth, compliance)Authority to direct coordination efforts across departments (through leadership alignment)Responsible for accuracyof:contracts, renewals, pricing actions, reports, and public-facing informationResponsible fortimelyescalation and resolutionIND123