Director of Strategic Admissions and Business Development

Director of Strategic Admissions and Business Development This role ensures effective training, supervision, and performance management of admissions staff while maintaining timely and accurate documentation in the Sunwave system. Key Responsibilities Oversee daily operations of the Admissions Department and Call Center. Ensure 24/7 staffing coverage and schedule management. Recruit, train, supervise, and evaluate Admissions Representatives. Review inbound recorded calls weekly and provide coaching and feedback. Ensure timely and accurate documentation within the Sunwave system. Maintain knowledge of the health insurance landscape and reimbursement processes. Collaboration & Relationship Management Manage relationships with Outreach teams and referral partners (inbound and outbound) to ensure a positive client experience. Collaborate with Finance and Billing teams on: Verification of benefits (prospective and current clients) Client financial policies Scholarships Billing-related matters Foster strong relationships with Clinical Leadership to ensure accurate communication about: Clinical programming Intake processes Client experience during treatment Admissions & Client Experience Guide prospective clients through the admissions process for Drug & Alcohol Treatment Programs. Ensure a client-centered, compassionate admissions experience. Support rapid, informed admission and financial decision-making. Qualifications • Multi state proficiency handling insurance reimbursements 4-6 years of experience in Behavioral Health or Substance Abuse Admissions (required) Knowledge of major healthcare payers Experience using Call Tracking systems, CRM platforms, and EMR software Skills & Competencies Ability to thrive in a fast-paced, high-growth environment Results-driven and proactive mindset Strong leadership and team development skills Excellent verbal and written communication skills Strong organizational skills and punctuality with meetings and deadlines

Pay:

From $120,000.00 per year

Benefits:

401(k) Dental insurance Flexible spending account Health insurance Health savings account Paid time off Vision insurance

Work Location:

In person