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Job Description
Boat Club Manager TPG Marinas - 2.3 Savannah, GA Job Details Full-time 1 day ago Qualifications Customer communication Staff supervision Outdoor work Team leadership Team development General management
Full Job Description Position Overview:
The Boat Club Manager is responsible for the overall management, growth, and daily operation of the marina's boat club program. This role ensures exceptional member experiences, maintains fleet readiness and safety standards, oversees staff and scheduling, drives membership growth and retention, and serves as the primary point of contact for club members. The Boat Club Manager works closely with marina operations, maintenance, dock staff, and sales teams to deliver a seamless boating experience.
Responsibilities:
Serve as the primary liaison for all boat club members. Deliver exceptional customer service and ensure member satisfaction in accordance with TPG Marinas policies and procedures. Manage member onboarding, orientations, and boating proficiency programs. Resolve member concerns, complaints, and service issues promptly and professionally. Foster a welcoming and engaging club culture through events, communications, and member outreach. Oversee daily reservation and scheduling systems. Manage vessel availability and maximize fleet utilization. Ensure compliance with all marina, company, local, state, and federal boating regulations. Develop and implement operational procedures, safety protocols, and service standards. Maintain accurate records related to vessel usage, incidents, maintenance, and member activity. Recruit, train, supervise, and evaluate dock staff, instructors, and boat club personnel. Create work schedules and ensure adequate staffing levels. Promote a culture of safety, teamwork, accountability, and customer service excellence. Conduct regular team meetings and performance reviews. Support membership sales initiatives and growth objectives. Conduct tours, presentations, and prospect consultations. Track membership metrics including retention, utilization, and satisfaction. Develop strategies to increase membership engagement and renewal rates. Collaborate with marketing teams on promotional campaigns and events. Assist in developing and managing annual operating budgets. Monitor expenses and identify opportunities for operational efficiencies. Track revenue, membership performance, and key business metrics. Prepare reports on operational and financial performance. Promote a strong safety culture throughout all club operations. Ensure adherence to boating safety standards and marina policies. Investigate incidents and maintain required documentation. Conduct safety training and emergency preparedness exercises.
Key Competencies:
Eagerness to engage in a growing, fast paced, and industry-leading company. Consistently treats others with dignity and respect. Genuinely serves others with humility and a positive attitude. Ability to demonstrate a bias toward action. Always communicates effectively and courteously with fellow teammates and members. Ability to follow policies and procedures while proactively seeking-out new and better ways of accomplishing duties. Shows resolve and overcomes difficulties in a positive and productive manner. Willingness to provide a responsive, and high level of service to the team and members. Ability to put forth the extra effort to accomplish duties. Adapts quickly and efficiently to changing priorities to meet company or member needs.
Required Skills & Abilities:
3-5 years of management experience. Hospitality, Marine Operations or related field preferred. Must have reliable transportation Evening, weekend and holiday availability required. Strong organization and communication skills. Ability to lead and develop a team. Ability to move into and out of small spaces that may require crouching, kneeling or crawling General boating knowledge is a plus Ability to occasionally lift up to 50 lbs. Able to stand for extended periods and occasionally kneel, stoop, bend and twist in tight areas. Comfortability with ladders and confined spaces is required. Ability to work in the elements regularly. All candidates must be ready, willing, and able to work a fully flexible work schedule that may include days, nights, weekends and holidays to meet the fluctuating business demands. Every job applicant must submit to a comprehensive background check. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. The above is not intended to be an exhaustive list of all responsibilities and duties required. TPG Marinas? is an Equal Opportunity Employer committed to Diversity, Equity and Inclusion. All qualified job applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.
