Director of Strategic Accounts

Essential Functions:

Strategic Sales & Account Planning Develop and execute comprehensive national account strategies that align with corporate growth objectives and customer needs. Lead strategic account planning processes, including opportunity identification, revenue growth initiatives, and long-term partnership development. Analyze market trends, customer behavior, and competitor strategies to identify opportunities, risks, and areas for continuous improvement. Contract Negotiation & Commercial Management Lead negotiations with national accounts on pricing, terms and conditions, service agreements, and promotional programs. Ensure agreements balance customer value with company profitability and long-term strategic goals. Collaborate with legal, finance, and operations teams to finalize and execute contracts effectively. Relationship Management Build and maintain strong trust-based relationships with key decision-makers and executive stakeholders within national accounts. Serve as the primary escalation point for major account issues, ensuring timely resolution and high levels of customer satisfaction. Foster long-term partnerships that strengthen brand loyalty and generate sustainable revenue growth. Revenue Forecasting & Financial Planning Oversee the preparation of accurate sales forecasts, budgets, and long-range revenue projections for national accounts. Monitor performance against targets, identify variances, and implement corrective actions as needed. Utilize historical data, market conditions, and economic indicators to inform strategic decision-making. Cross-Functional Leadership Partner closely with marketing, sales leadership, product development, operations, and customer service teams to ensure cohesive execution of national account strategies. Ensure brand consistency and coordinated go-to-market efforts across all national accounts. Champion collaboration and alignment across departments to deliver superior customer outcomes. Team Leadership & Development Lead, mentor, and develop a team of national account managers. Set clear objectives, conduct performance reviews, and provide coaching to support professional growth and engagement. Build a high-performance culture focused on accountability, results, and continuous improvement.

Education and Experience:

Bachelor's degree in business administration, Marketing, Sales, or a related field Extensive experience in sales, national or key account management, and strategic planning within a corporate or enterprise environment. Proven track record of managing large, complex accounts and negotiating high-value contracts. Demonstrated success in achieving and exceeding revenue targets while building long-term customer relationships.

Work Environment & Physical Requirements:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, scanners, and fax machines. Position requires incumbent to see, read, hear, speak, reach, bend, sit/stand for prolonged periods of time at a desk and working on a computer. Ability to work weekends and holidays as needed. 50% travel is required.

Knowledge & Skills :

Ability to analyze client needs, market conditions, and competitive landscapes to create actionable, long-term account strategies. Advanced negotiation skills supported by strong financial acumen and market insight. Capability to identify trends, opportunities, and threats to maintain competitive advantage. Exceptional interpersonal and communication skills to influence and partner at the executive level. Strong analytical skills to develop accurate forecasts and guide resource allocation. Proven ability to align teams and lead collaborative efforts across departments. Confident, decisive leader with the ability to operate effectively in a fast-paced, results-driven environment. Ability to lead, coach, and develop sales or account management teams. Strong understanding of market dynamics, competitive positioning, and enterprise buying processes . Position requires 50% travel