Customer Retention & Development Manager (CRDM)

Company DescriptionWe take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our MissionWe recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job DescriptionMajor Duties and ResponsibilitiesBuild a District Retention Program that includes coverage for all existing customers in our DistrictAssist Product managers in developing product level retention programsFacilitate monthly branch retention meetingsBuild and protect consistency in our branch and service offeringsMeasure and analyze customer revenue trends and proactively communicate theseEnsure minimum call counts and reviews are completed per district goalsEnsure incremental improvements are made on building stronger customer relationshipsGrow revenue across multiple product and geographiesQualificationsBachelor degree or equivalent business qualificationsMinimum four years Expeditors / industry experienceAbility to create/write and articulate client business plansManagement skills to organize and coach a teamDemonstrated customer service skills and proven interpersonal skillsKnowledge of required Expeditors operating systems as well as MS Excel, Visio, BlueprintInquisitive and exploratory mind-setFluent in EnglishAdditional InformationExpeditors offers excellent benefits:

Paid Vacation, Holiday, Sick TimeHealth Plan:

MedicalLife InsuranceEmployee Stock Purchase PlanTraining and Personnel Development ProgramGrowth opportunities within the companyEmployee Referral Program Bonus