Marina Service & Parts Manager

Marina Service & Parts Manager Prescott Group Only apply online, please do not contact the Marina directly. Rock Harbor Marine is seeking a hands-on, operationally driven Parts & Service Supervisor to lead day-to-day marine service and parts operations while partnering closely with the General Manager on overall marina performance. This is a high-impact leadership role with visibility across the organization. The right candidate will not only oversee technicians, inventory, and customer service execution, but will also contribute to operational planning, revenue growth strategies, and cross-department coordination. For a strong performer, this position offers a clear pathway into broader marina leadership responsibilities. Service/General

• Manage a team of marine technicians
• Ensure efficient and timely completion of all marine repairs and maintenance
• Develop and implement strategies to increase sales and customer satisfaction Ensure Service Technicians comply with company processes and procedures Plan for seasonal fluctuations in the business by making sure that maintenance agreements are offered to all customers Work with contractors and yard guys to keep work flowing Supports the General Manager in the execution of successful boat shows, store, and off-site sales/customer events, including off-site accessory sales as appropriate Identifies the customer needs and fulfills them by helping customers select the best parts and/or accessory solutions Responsible for making sure all the Service Technicians are properly trained to complete each of their tasks and duties as assigned Responsible for analyzing operations to find ways to increase efficiency, sales, and profitability of the Parts and Service Departments Builds and maintains positive customer and manufacturer relationships to strengthen customer loyalty, reduce order times, and enhance dealer reputation.

Resolves customer complaints or concerns in a timely manner and always looks for ways to serve our customers better Partner with the General Manager (and/or Assistant General Manager) in executing the overall marina operating plan Participate in budgeting, forecasting, and revenue planning for service and parts departments Provide operational reporting and performance metrics to senior leadership Serve as acting manager-on-duty when GM/AGM are offsite as assigned Identify cross-department efficiencies and process improvements Invoicing Review service invoices daily for follow-up items, accuracy of pricing, and neatness of paperwork completion Ensure each Service Technician details invoices in a thorough manner, so the customer understands the service rendered and that the problem has been resolved Deliver and discuss pricing estimates with customers, as well as promote shop service specials Quote larger repair jobs and obtain approval from customers directly

Parts/Inventory:

Finalizes parts and accessories transactions by properly closing each sale with accurate paperwork, including using suggestive selling of accessories that benefit the customer Maintains a neat and orderly parts department, with accessories and supplies neatly merchandised to present a professional appearance and increase sales Maintains parts and accessory order process that achieves department goals for margins and inventory turns Ensures that the parts team effectively communicates with customers and the service team on a timely basis, keeping them proactively informed of the status of their order Order/Pull parts and materials as needed to complete open service tickets while maintaining reasonable inventory counts. Source parts when they are not available from our vendors Establish stock inventory and reorder parts by analyzing usage data Ensures accuracy of inventory and controls shrinkage

Qualifications:

• Previous experience in the marine industry in a managerial role
• Strong knowledge of boat repairs, maintenance, and sales
• Excellent leadership and communication skills
• Ability to effectively manage a team and prioritize tasks
• Proficient in using computer systems for inventory management and sales tracking
• Valid driver's license

Job Type:

Full-time Pay:

$25.00 - $30.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Experience:

Marine Service:

3 years (Required)

Work Location:

In person