Harbor Master (John Wayne Marina)

Harbor Master (John Wayne Marina) Sequim, WA 98382 $37.67 - $39.55 an hour - Full-time $37.67 - $39.55 an hour - Full-time Overview The Harbormaster is primarily responsible for the successful operation of the Port Angeles Boat Haven (PABH). This position provides leadership and direction to Marina staff, outside operations, and (indirectly) security staff in the highly dynamic and evolving environment at PABH. This position ensures implementation and compliance with Port policies, procedures, and Commission-approved rules and regulations. The Harbormaster interacts with a diverse group of external and internal contacts, requiring excellent customer service skills. This position maintains a schedule that may include weekends and holidays to ensure the best possible customer service. Responsibilities Plan, direct, coordinate, and execute safe and efficient, day-to-day Marina operations, including the Harbormaster office, Trailer Boat Launch, Fuel Dock, berthing slips, parking areas, and security. Ensure Marina Rules and Regulations and procedures are current, posted, and comply with all laws and industry regulations. Provide outstanding, friendly customer service to all Port patrons. In coordination with the Marina Operations Manager, develop short and long-term goals consistent with the policies adopted by the Port Commission to guide the Marina. Collect, analyze, and report Performance Indicator data to recommend competitive pricing structures, services, and rates. Take appropriate and timely action, in coordination with the Marina Operations Manager, when indicators specify downward trends or fall below acceptable limits. Maintain reservations, billing, collections, permits, and accurate records within the marina management software and related operational systems Develop and implement the annual PABH Marina operations budget, in coordination with the Marina Operations Manager. Develop, implement, maintain, and audit standard operating procedures for every facet of Marina operations to ensure proper controls are in place and all Marina revenue is captured. Oversee operations of the Marina, Fuel Dock, Boat Launch, and other ancillary Marina areas. Coordinate repairs, alterations, and improvements with the Marina Operations Manager to ensure ongoing facility operations. Responsible for all berth assignments and slip classifications. Ensures each slip and vessel is in compliance with Marina Rules and Regulations. Operate equipment, tools, vehicles, and boats required for Marina operations. Develop and motivate the Marina team to high levels of productivity and morale through guidance, mentoring, and leadership while adhering to and administering Port policies. Establish and communicate clearly defined objectives and goals for direct reports, culminating in at least one performance review annually. Direct and supervise Marina staff, ensuring the successful internal operations of the Marina, including professional and courteous customer service, complete utilization and accuracy of the Marina's management software system, proper training and professional growth, and timely and accurate billing and collection of all Marina revenues. Responsible for managing and maintaining the Marina Safety Program and PABH Best Practices and Procedures Manual. Responsible for the implementation and administration of the adopted Marina Emergency Response Program. Attend Commission meetings, answer questions from the public and Commission; prepare and present reports, resolutions, or other legal documents, as required. Must be able to work weekends and holidays.

KNOWLEDGE, SKILLS, ABILITIES, & OTHER CHARACTERISTICS

1. Six years' experience in maritime (marina preferred) related management/operations required. A Master/Mate 500-ton license (or greater) or held in the past is preferred. Applicants with a combination of education and experience that provides the required knowledge, skills, and abilities will be considered. 2. High School diploma or GED required. A Bachelor of Science or Arts degree in business, economics, or equivalent is desirable. 3. Supervisory experience required. 4. Must have thorough knowledge of business and economics principles and practices, recreational boating, harbor, maritime, and commercial fishing industry. A basic knowledge of facilities management principles and practices is also helpful. 1. Must possess excellent customer service skills and the ability to act as an ambassador to the community. 2. Must be able to manage and lead a diverse work team toward the accomplishment of common goals in a highly collaborative, yet fast-paced and stressful environment. 3. Work efficiently and effectively in a highly dynamic, boisterous, and demanding environment. 4. Must work collaboratively with all other Port departments and Port staff. 5. Must be an excellent communicator orally and in writing. 6. Highly motivated and able to work independently yet remain a productive member of a team. 7. Must have initiative and analytical ability to resolve problems and the ability to "think outside of the box". 8. Organized, efficient, and capable of implementing multiple tasks simultaneously. 9. Familiar with applicable laws, codes, and permit requirements that govern the Marina industry. 10. Proficient use of computer programs, including Microsoft products (Word, Excel, & Outlook). 11. Must have or be able to obtain and maintain a valid WA State driver's license. 12. Must be able to work weekends and holidays during peak boating/fishing seasons

PHYSICAL REQUIREMENTS

In the commission of this job, the incumbent must have the physical ability to perform all essential job functions, including: 1. Ability and stamina to stand, respond quickly, and walk 5 miles a day for 4 hours at a time. 2. Ability to navigate uneven, slippery, or wet surfaces often over or near water. 3. Ability to traverse rough terrain, work on or over water, and work at heights. 4. Ability to climb stairs, gangways, and ladders. 5. Ability to stand, work, and drive throughout the day. 6. Ability to hear, speak, and understand the spoken English word. 7. Ability to read and understand directions in English. 8. Ability to see and adjust focus at close distances, far distances, and in varying light conditions, as well as perceive depth and color. 9. Ability to sit at and use a computer workstation. 10. Ability and dexterity to operate a computer keyboard and a numeric keypad by touch. 11. Ability to carry out repetitive motion with wrists, hands, and fingers. 12. Ability to lift or carry up to 50 pounds. 13. Ability to crouch, kneel, twist, stoop, reach, bend, pivot, climb, and/or work in tight or confined areas. 14. Ability and dexterity to push and pull with upper arms, forearms, and hands. 15. Ability to hear alarms and audibly identify dangers or hazards.

WORKING CONDITIONS

Work is performed both indoors and outside in a fast-paced setting with frequent interruptions from customers, phone calls, Port staff, company representatives, and citizens. The Harbormaster position works primarily during the day as scheduled, often in inclement weather, with the usual hazards associated with Marina sites, including frequent work on wet and slippery surfaces. May be exposed to toxic or unpleasant gases and liquids, heights, dust, loud noise, chemicals, and unsanitary or slippery conditions. While performing the duties of this job, the employee may be required to travel to attend meetings and conferences via auto, boat, train, or air. Job description, application and more at portofpa.com

Pay:

$37.67 - $39.55 per hour

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person