Job Description
JOB SUMMARY
The Dispatcher monitors radio and telephone emergency calls; relays necessary information to patrol units and emergency personnel. Maintains radio logs and other records; performs clerical duties necessary to update various records. SUPERVISORY RESPONSIBILITIES
This position has no direct supervisory responsibilities . ESSENTIAL FUNCTIONS / DUTIES AND RESPONSIBILITIES
Monitors radio frequencies, multiple administrative telephone lines, closed circuit televisions of the jail area and back parking lot, telephone/radio recording device and three alarm systems, TTD hearing impaired phone, multiple 911 and administrative telephone lines. Receives complaints over the telephone, radio and teletype, and prepares the proper reports. Relays complaints and requests for assistance to patrol units, fire/rescue, ambulances and other service vehicles. Logs all radio traffic into the radio log. Informs supervisor of all emergencies and serious complaints. Monitors weather computer for severe weather and relays information to local, state and federal agencies during severe weather conditions. Relays any necessary information (vehicle registrations, driver's license information, wanted information). Maintains contact with patrol units at all times to know the unit's location, ensures the units stopped on a complaint are not out of contact too long and sends A back-up unit if necessary. Remains calm and alert at all times, never leaves radio and telephone unattended. Logs all radio traffic of each officer and any other agency utilizing the facilities into the radio log. Maintains a log of warrants issued by a judge, magistrate or court clerk. Maintain a log of all keys checked out and returned Monitors teletype for important state, regional and national broadcasts. Sends administrative messages to other law enforcement agencies, regional and nationwide. Enters stolen vehicle information into the Alabama Criminal Justice Information System and Nation Crime Information Center. Obtains criminal histories, driver histories and vehicle registrations when needed. Updates databases with warrants, stolen items and complaint information. All positions at the City of Orange Beach have the job responsibilities below: Handles sensitive information in a confidential manner. Maintains a highly professional attitude and demeanor at all times. Provides responsible, appropriate, and satisfactory leadership within the City. Communicates positively and professionally in all aspects of the position. Attends all department meetings, City meetings, and professional development activities. Becomes thoroughly familiar with all pertinent state and national policies and comply with said policies. Complies with City wide and departmental policies, as well as state and federal laws. Ensures the positive promotion of the City. Is prompt and punctual in reporting for work, meetings, etc. Performs other duties as assigned. KNOWLEDGE, SKILLS, AND ABILITIES
Verbal skills to communicate factual information to co-workers, supervisors and the general public. Writing skills to clearly complete routine forms and reports. Reading skills to read and understand department rules, regulations, policies, procedures and instructions to read computer printouts. Skills in basic math to compute bond amounts. Listening skills to comprehend information given by the complainant and radio to accurately relay messages. Knowledge of radio codes. Skills to operate radio equipment and computers. Knowledge of the City, its buildings and road system. Knowledge of City and department rules, regulations, policies and procedures. Ability to remain calm, think and act quickly during emergency situations. Ability to work independently without close supervision. QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. An equivalent combination of education and experience sufficient to successfully perform the essential functions, duties and responsibilities of the job may be considered. REQUIRED QUALIFICATIONS
High School diploma or its equivalent. Possess a valid Driver's License. PREFERRED QUALIFICATIONS
Two (2) years of emergency medical, fire or police dispatch experience. PHYSICAL DEMANDS AND WORKING CONDITIONS
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit. The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and ability to adjust focus. Work is performed in a high call volume emergency dispatch environment, where there is limited opportunity for physical movement and the dispatcher must remain alert and responsive while observing computer display screens for uninterrupted periods of time; may be subject to periods of high call volume, and stressful situations. While performing the duties of this job, the employee regularly works in indoor conditions and regularly works near video display. The noise level in the work environment is usually moderate.
