Dispatcher

Job Summary We are seeking a reliable, detail-oriented Tow Truck Dispatcher to join our growing towing and recovery team. This role is responsible for coordinating tow truck drivers to accident scenes, breakdowns, and impound-related services while maintaining constant communication with local law enforcement, drivers, and the general public. The ideal candidate thrives in a fast-paced environment, communicates clearly under pressure, and understands the importance of compliance and customer service. Key Responsibilities Dispatch tow truck drivers to accident scenes, breakdowns, impounds, and service calls Maintain direct communication with city police departments and respond promptly to requests Coordinate daily operations between Fayetteville and Springdale locations Communicate continuously with drivers regarding locations, call updates, safety, and status Answer incoming calls from the general public, including customers retrieving vehicles from impound Explain towing, impound, and release procedures clearly and professionally Ensure all dispatch and impound processes comply with Arkansas State Tow Board rules and regulations Accurately document calls, tow details, vehicle information, and releases Assist with accounts receivable tasks as needed (billing, invoicing, payment tracking) Handle high-stress situations calmly, including accident scenes and upset customers Maintain confidentiality and professionalism at all times Qualifications Prior dispatch experience preferred (towing, emergency services, or transportation a plus) Bilingual preferred (Spanish/English strongly encouraged) Strong communication and multitasking skills Ability to work efficiently in a fast-paced, high-pressure environment Knowledge of or willingness to learn Arkansas towing laws and regulations Basic computer skills and comfort with dispatch software Accounts receivable or billing knowledge is a plus Dependable, organized, and team-oriented Pay & Benefits Salary dependent on previous experience Paid holidays Benefits package available Stable, year-round work in an essential service industry Schedule Full-time position: M-F from 8am to 4pm. Must be available for rotating shifts, weekends, or on-call coverage as needed

Pay:

$800.00 - $950.00 per week

Benefits:

Dental insurance Health insurance Vision insurance

Work Location:

In person