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HVAC Dispatcher

Job

AIR & WATER MECHANICAL SERVICES, LLC

Mesa, AZ (In Person)

$54,080 Salary, Full-Time

Posted 2 weeks ago (Updated 2 weeks ago) • Actively hiring

Expires 7/4/2026

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Job Description

HVAC Dispatcher
AIR & WATER MECHANICAL SERVICES, LLC
Mesa, AZ Job Details Full-time $26 an hour 4 hours ago Qualifications Customer communication Full Job Description Position Overview We are seeking a highly organized and customer-focused HVAC Dispatcher to join our team. The HVAC Dispatcher plays a critical role in coordinating service calls, scheduling technicians, communicating with customers, and ensuring efficient daily operations. The ideal candidate is detail-oriented, able to multitask in a fast-paced environment, and committed to delivering excellent customer service. Key Responsibilities Schedule and dispatch HVAC service technicians for maintenance, repair, and installation appointments. Monitor technician routes and workloads to maximize efficiency and productivity. Communicate with customers regarding appointment scheduling, arrival times, and service updates. Handle incoming calls, emails, and service requests in a professional and courteous manner. Coordinate emergency service calls and prioritize urgent customer needs. Maintain accurate records of appointments, work orders, technician availability, and customer information. Track job progress and make schedule adjustments as needed throughout the day. Support technicians by providing job details, customer information, and necessary documentation. Follow up with customers to confirm appointments and ensure satisfaction. Assist with administrative tasks and reporting as required. Utilize ServiceTitan CRM software to schedule appointments, dispatch technicians, update customer records, manage work orders, track job progress, and maintain accurate service documentation.