CSR/Dispatcher

CSR/Dispatcher George Brazil Phoenix, AZ Job Details Full-time 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Record keeping Phone communication Administrative experience High school diploma or GED Dispatching Organizational skills CRM system proficiency 1 year Associate's degree Escalation handling Communication skills Entry level Cross-functional communication Client interaction via phone calls Full Job Description Join a team that values craftsmanship, growth, and doing the job right the first time. At George Brazil, we don't just install HVAC systems—we deliver comfort, efficiency, and reliability to every customer we serve. We're looking for an experienced Customer Service Representative who takes pride in their work and wants to grow with a high-performing team. What You'll Do Call Dispatch & Coordination Dispatch service calls to technicians or field staff based on availability, urgency, and skill set Monitor call queues and job status to ensure timely completion Update scheduling systems and track dispatched calls for accuracy and follow-up Outbound Customer Communication Make outbound calls to confirm appointments, follow up on service requests, and provide updates Contact customers regarding missed calls, service delays, or rescheduling needs Conduct courtesy calls, satisfaction checks, or reminder calls as required Customer Service & Support Provide professional, courteous, and solution-oriented customer support Accurately document customer interactions, notes, and outcomes in CRM or dispatch systems Resolve basic customer concerns and escalate complex issues when necessary Administrative & Coordination Duties Maintain accurate customer records, schedules, and service logs Communicate effectively with internal teams to ensure service expectations are met Support reporting, call tracking, and performance metrics as assigned What We're Looking For High school diploma or equivalent (associate degree preferred) 1-2 years of experience in customer service, call center, dispatch, or coordination roles preferred Strong verbal communication and active listening skills Ability to manage high call volumes and multitask in a fast-paced environment Proficiency with phone systems, CRM software, and scheduling tools Strong organizational skills and attention to detail What We Offer Competitive pay based on experience Free Medical, dental, and vision benefits Paid time off and 2 Floating Holidays, plus sick time Ongoing training and career advancement opportunities Company vehicle and tools (if applicable) A supportive team culture that values your contributions Why George Brazil? We're committed to building a team of professionals who care about quality, customer experience, and continuous improvement. If you're looking for a place where your skills are respected and your career can grow, George Brazil is the place for you.