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Lead, Dispatch Routing Analyst
Job
Preferred Homecare
Phoenix, AZ (In Person)
Full-Time
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Job Description
Lead, Dispatch Routing Analyst Preferred Homecare - 2.5 Phoenix, AZ Job Details 2 hours ago Qualifications Customer communication Full Job Description Under the general direction of the Logistics Manager, this employee is responsible for overseeing the Central Dispatch After-hours Analyst and daily after-hours processes. Works closely with branch leadership teams to meet branch KPIs and financial objectives This employee acts as a bridge between the local branch management team and the central dispatch department drive timely completion of the daily routing/dispatching duties, as well as timely completion of responsibilities within the Logistics Department Responsible for performing all MobileCast dispatching activities Routes all same day/next day deliveries according to Logistics policy and procedures Responsible for communication to the branches regarding errors in addresses, time frames, and any other work order issues that negatively impact the routing of a delivery Updates TIMS with customer notes and updates work order ship dates as necessary Responsible for communication to the branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field Responsible for monitoring a driver's progress during the day, and communicating back to the branch level any issues related to impacting missed time windows Monitors delivery staffing requirements based upon order volumes and makes appropriate adjustments to staff and/or process as appropriate Reviews Reports at the Central Dispatch level to monitor driver compliance of route order completed via the MobileCast & Roadnet software system Coordinates with Region management on all action plans that would ensure driver compliance with targeted financial objectives Complies with and adheres to all regulatory compliance areas, policies, procedures, and "best practices" according to Logistics, DOT, ACHC, and local state labor laws Ensures patients do not suffer service failures and communicates with the servicing branch of undeliverable stops Demonstrates professional etiquette and courtesy when interfacing with customers and branches regarding issues that impact the ability of the Dispatcher to effectively route a work order to a driver in the field Responds to telephone, fax, and e-mail questions/problems from branches Regular and consistent attendance and punctuality is considered an essential job function of this position