PUBLIC SAFETY DISPATCHER

Duties Perform emergency and non-emergency dispatch and call taking services for public safety incidents and operations in a regional communications center serving multiple National Parks. Monitor and track equipment and personnel such as law enforcement, structural fire, wildland fire, aviation, vessels, and search and rescue using a Computer Aided Dispatch program Operate a multi-frequency radio console and prioritizes radio traffic and related communications Utilize National Crime Information Center and other law enforcement databases and records management systems Perform record management, general public assistance, assistance to other park offices and partners, and projects as assigned in support of the Visitor and Resource Protection Division Requirements Conditions of employment Must be a U.S. Citizen or National. Merit promotion applicants must meet time-in-grade requirement as defined in 5 CFR 300, Subpart F. Suitability for employment, as determined by background investigation.

Driver's License:

This position requires the incumbent to operate a government (or private) motor vehicle as part of their official duties. Selectee must hold and maintain a valid state driver's license throughout their employment in this position. A condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated. Individuals assigned male at birth after 12-31-59 must be registered for the Selective Service. To verify registration visit SSS.gov. This position is not suitable for telework. Qualifications Only experience and education obtained by 07/01/2026 will be considered. In order to qualify for this position you must possess both the Basic Requirement and Minimum Qualification.

Basic Requirement:

1 year equivalent to at least next lower grade level. OR As a general rule, education is not creditable above GS-5 for most positions covered by this standard; however, graduate education may be credited in those few instances where the graduate education is directly related to the work of the position. Minimum Qualification [GS-06] One year of specialized experience comparable in scope and responsibility equivalent to grade GS-5 in the Federal service. Experience may include one year of full-time specialized experience or the equivalent, comparable to GS-05 in the Federal Service that required the following types of duties experience in dispatching or similarly related work. Specialized experience is experience1. Providing public safety dispatching (e.g., law enforcement, emergency medical, search and rescue, and fire) operations in the communications center entering concise, factual call logs and CAD entries; composes routine incident summaries.2. Operating with law enforcement computerized databases such as national law enforcement telecommunications system (NLETS), criminal justice information system (CJIS), national crime information center (NCIC) and3. Preparing records to capture all significant events for later analysis. Minimum Qualification [GS-07] One year of full-time specialized experience or the equivalent, comparable to GS-06 in the Federal Service that required the following types of duties experience in dispatching or similarly related work. Specialized experience is experience that equipped the applicant with the particular knowledge, skills, and abilities needed to successfully perform the duties of this position.

Examples are:

1. Providing public safety dispatching (e.g., law enforcement, emergency medical, search and rescue and fire) operations in the communications center.2. Prioritizing and/or responding to all CFS calls for services.3. Utilizing emergency systems to coordinate response and,4. Providing training on law enforcement and/or public safety dispatching systems. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Time In Grade Requirement:

Applicants must meet both eligibility and qualification requirements for the position of interest by the closing date of the JOA. Specifically, i. Area of Consideration. ii. Time-in-grade (TIG) requirements as specified in 5 CFR 300, Subpart F. iii. Time after competitive appointment as specified in 5 CFR 330.502. iv. Qualification requirements outlined in OPM's Qualifications Standards for General Schedule Positions or for Federal Wage System (FWS), wage grade positions, applicants are evaluated using the OPM Job Qualification System for Trades and Labor Occupations and the job element examining method

Physical Demands:

Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center. The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies. Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously. Incumbent must be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately. The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.

Work Environment:

The work is normally performed in a well-lighted and temperature-controlled room. Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties. The setting is typically confined and secure, and entrance and egress is controlled. During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries. Incumbent may not leave the center unless relieved by another qualified dispatcher. Education This job does not have an education qualification requirement. Additional information The Land Management Workforce Flexibility Act (LMWFA),P.L. 114-47 , allows certain individuals who currently or formerly were under time-limited competitive appointments at certain land management agencies (U.S. Forest Service; Bureau of Land Management; National Park Service; Fish and Wildlife Service; Bureau of Indian Affairs; or Bureau of Reclamation) to compete under merit promotion procedures.

Note :

You MUST submit ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA. Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months. If they did not complete performance appraisals ask them to provide a statement of performance for each period of service. The statement must specify the dates for each employment period and your level of performance (dates should match the dates on the SF-50s).

Current appointees:

Must have been hired under competitive examining procedures to a time limited appointment with a land management agency; Must have served under 1 or more time limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; AND Must have performed at an acceptable level.

Former appointees:

Must have been hired under competitive examining procedures to a time limited appointment with a land management agency; Must have served under 1 or more time limited appointments by a land management agency for a period totaling more than 24 months without a break in service of 2 or more years; Must apply for position within 2 years after separation; Must have been separated for reasons other than misconduct or performance; AND Must have performed at an acceptable level. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How you will be evaluated You will be evaluated for this job based on how well you meet the qualifications above. Resumes must not exceed two single-sided pages and resumes longer than two pages will not be accepted. The minimum font size is 10-point for all body text. Headers may be slightly larger but must remain legible. All resumes must maintain a minimum 0.5-inch margins on all sides to ensure readability and prevent excessive content compression. Including supplemental pages or attachments disguised as resume extensions are prohibited and will not be reviewed to determine your eligibility/qualifications. You will be evaluated based on how your application materials reflect the qualification requirements of this position. Once the application process is complete, we will review your application to ensure you meet the job requirements. To determine if you are minimally qualified for this job, HR will complete a review of your resume and supporting documentation. In addition to meeting the minimum qualifications requirement(s), the best qualified candidates will be identified through a structured resume review panel that will result in issuing a ranking referral list to the hiring manager. The panel will measure the specialized experience and critical competencies and/or job elements listed below that are required to successfully perform in the position. Candidates who apply under Competitive Merit Promotion procedures will undergo a quality review to determine if they are highly qualified based on the content of their resume and their responses to the questionnaire. Best qualified candidates will be referred if all required supporting documentation has been provided. Candidates who apply under Noncompetitive Merit Promotion procedures will undergo a quality review to determine if they are minimally qualified based on the content of their resume and their responses to the questionnaire. Qualified candidates will be referred if all required supporting documentation has been provided. Probation The probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service. In determining if your employment advances the public interest, the agency will consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized. In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated. Upon completion of your [probationary period

• OR•trial period] your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. . Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. You must submit a complete application package. We will not make assumptions about your experience and/or education.

Required Documents:

1.

Resume:

You may only submit one resume. Only the resume submitted under the "Resume" "Document Type" will be used to determine your qualifications and for rating purposes. Your resume must describe your job-related qualifications (paid and non-paid work experience) that includes job title, beginning and ending dates (month and year), hours worked per week, and description of job duties. You are highly encouraged to use USAJOBS Resume Builder to ensure all required information is included. If you use your own resume, curriculum vitae, or any other written form, you must ensure this information is provided. Your resume must show complete information for each job entry to support minimum qualifications. Failure to provide ALL required information on your resume will result in loss of consideration due to an incomplete application package.

Note:

Current and former Federal employees should include pay plan, series, and grade level for relevant federal experience. If experience is for a career ladder position, please ensure to clearly distinguish the job duties for each grade level and how long you were working in each grade level. Do not include the following types of information in your resume: Classified or government sensitive information Social Security Number (SSN) Photos of yourself Personal information, such as age, gender, religious affiliation, etc. Encrypted and digitally signed documents. 2. SF-50: (non-award), or equivalent Notification of Personnel Action if you are a current or former Federal employee. Your SF-50 (non-award) must show tenure code 1 or 2 in block 24, and position occupied code 1 (competitive service) in block 34. If you have previously held a higher grade than the grade/position you currently occupy, you must submit a copy of the last non-award SF-50 you received for that position.

Note:

Federal employees who have reinstatement eligibility please review the page for all required documents. If you have any questions regarding which SF-50's to submit, it is highly recommended that you contact the person listed on this vacancy announcement before the closing date.

Additional Documentation if applicable:

1.

Veterans' Preference Documentation:

If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 Member Copy 2 or 4 showing you were honorably discharged. If you are claiming 10-point veterans' preference, you must also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the proof required by that form. (i.e. VA letter). You may not be awarded preference if you do not attach the correct Veteran Documentation as specified above.

NOTE:

To be eligible for a Veterans Employment Opportunity Act (VEOA) appointment under Merit Promotion procedures, you must be a preference eligible, or a Veteran separated after 3 years or more of continuous active service performed under honorable conditions. 2.

CTAP/ICTAP

Documentation:

If you are applying under CTAP or ICTAP, you MUST submit proof of eligibility under 5 CFR 330.602(a) for CTAP and 5 CFR 330.704 for ICTAP. This includes a copy of the agency notice, a copy of your most recent performance rating, and a copy of your most recent SF-50 (Notification of Personnel Action) showing your position, grade level, and duty location. Please annotate your application to reflect that you are applying as a CTAP or ICTAP eligible. 3.

Former Public Land Corps Member:

Submit your Certificate of Eligibility for Non-Competitive Hiring Based for Public Land Corps Service along with a copy of your "PLC Participant Verification Work Hours Sheet." 4. Applicants applying under PL-114-47, must submit documentation verifying eligibility.

Required documentation includes:

First and last SF-50 (Notification of Personnel Action) for each appointment verifying the Position Occupied code (block 34, code 1-Competitive Service), AND Documentation of satisfactory performance for each appointment, such as, performance evaluations, memorandum of record, whereas the supervisor(s) documented an acceptable performance level for a specified rating/employment period. Failure to submit required documentation may result in loss of consideration. 5. Other Special Hiring Authorities. If you are applying for this position based on eligibility under other noncompetitive special appointing authorities, you MUST submit proof of this eligibility. Failure to submit any of the above-mentioned required documents will result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted.