Dispatcher

Benefits:

401(k) Employee discounts Paid time off Benefits/Perks Competitive Compensation Paid Time Off Career Growth Opportunities Job Summary We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non-emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi-task and work well under pressure. Responsibilities Receive inbound emergency and non-emergency calls Collect and document information from callers Prioritize calls according to the level of urgency Transmit information to the appropriate person or department Direct response units to appropriate location Monitor status of the response team

Key Responsibilities Scheduling & Routing:

Planning daily routes, assigning drivers, and adjusting schedules to meet demand, minimize delays, and optimize vehicle usage.

Communication & Dispatching:

Using phones, and software to provide drivers with instructions, route changes, or emergency assistance.

Monitoring & Compliance:

Tracking vehicle locations via GPS/ELD systems, reviewing driver logs for hours-of-service compliance, and ensuring safety standards.

Problem-Solving:

Responding to accidents, traffic delays, vehicle breakdowns, or customer service inquiries to resolve issues quickly.

Record Keeping:

Maintaining detailed logs of driver attendance, fuel usage, trip details, and maintenance records. Qualifications High school diploma/GED Previous experience as a Dispatcher or in a similar position Excellent typing and data entry skills Understanding of best practices and procedures for emergency response situations Strong verbal and written communication skills Highly organized with the ability to multitask and prioritize projects Ability to work well under pressure