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911 Dispatcher
Job
Sacramento Regional Fire/EMS Communications Center
Sacramento, CA (In Person)
$57,886 Salary, Full-Time
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Job Description
911 Dispatcher Sacramento Regional Fire/EMS Communications Center - 3.0 Sacramento, CA Job Details Full-time From $27.83 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Life insurance Retirement plan Qualifications Emergency notification systems Radio communication systems Domestic violence situation handling Dispatching for fire emergencies Attention to detail Emergency dispatch cultural sensitivity Telephone systems Emergency management coordination Full Job Description Job Overview We are seeking a dedicated and detail-oriented Dispatcher to join our team starting in September. The Dispatcher will be responsible for coordinating and managing the flow of information between various departments and personnel, ensuring efficient communication and response to service requests. This role is crucial in maintaining operational efficiency and providing timely assistance in high-pressure situations. Duties Receive and prioritize incoming calls, ensuring accurate information is gathered for effective dispatching. Utilize phone systems to communicate with field personnel, relaying essential information and instructions. Monitor and analyze real-time data to optimize resource allocation and response times. Maintain detailed records of all communications, dispatches, and incidents for reporting purposes. Coordinate with law enforcement agencies as needed, facilitating effective collaboration during emergencies. Implement conflict management strategies to resolve issues that may arise during dispatch operations. Utilize Geographic Information Systems (GIS) to assist in route planning and resource deployment. Provide first aid guidance over the phone when necessary, ensuring safety until help arrives. Conduct phone triage to assess the urgency of requests and prioritize dispatch accordingly. Skills Strong knowledge of law enforcement procedures and protocols is preferred. Proficient in conflict management techniques to handle challenging situations effectively. Excellent data entry skills with a keen attention to detail for accurate record keeping. Ability to analyze information quickly and make informed decisions under pressure. Proficient typing skills for efficient communication and documentation. Experience with GIS technology for mapping and routing purposes is a plus. Familiarity with dispatching protocols and best practices in emergency response settings. Competent in using various phone systems for effective communication. Join our team as a Dispatcher, where your skills will contribute significantly to our operational success while making a positive impact on the community we serve.