Plumbing Dispatcher

Plumbing Dispatcher Magic Plumbing, Heating & Cooling - 3.9 San Francisco, CA Job Details Full-time $70,000 - $80,000 a year 1 day ago Benefits Health savings account Paid holidays Health insurance Dental insurance Paid time off 401(k) matching Professional development assistance Qualifications Customer communication Call center experience Emergency dispatch experience Mid-level Administrative experience Task prioritization Decision making Patience Individual consumer customer service CRM system proficiency Progress tracking (project management tasks)

Full Job Description Company Name:

Magic Plumbing, Heating & Cooling Position:

Plumbing Dispatcher Pay Range:

$70K to $80K A Year!

Compensation Breakdown:

Hourly Rate:

$35 to $40

Annual Range:

$70K to $80K A Year!

Performance Bonuses:

$5000 per year

Location:

San Francisco, CA Schedule:

Full-Time Monday to Friday 8hr shift, 7am start time

Benefits:

Company Vehicle Medical & Dental Insurance Paid vacations, holidays, and your birthday off Company Phone/ Ipad Professional Development Growth Opportunities Supportive, team culture Company Swag Health Savings Account 401(K)

Company Match Requirements:

2+ years dispatching plumbing, HVAC, or home service industry ServiceTitan experience (or similar dispatch/CRM software) Customer service skills that turn frustrated callers into satisfied customers Multitasking ability that keeps you cool when everything hits at once Detail orientation because one wrong address wastes everyone's time Clear communication with both customers and technicians Decision-making confidence to prioritize jobs and manage the schedule Bonus points: Previous call center, CSR, or administrative experience in the trades

Position Summary:

Join the dispatch team behind SF's highest-rated plumbing company. As a Plumbing Dispatcher, you'll be the hub that keeps technicians moving, customers informed, and service running efficiently every day. With a $70K-$80K path + bonuses at a company Serving the Bay Area for 40+ Years and 4.9★ rated by 1,900+ homeowners , this role directly impacts customer satisfaction, team productivity, and daily operations. The ideal candidate is organized, steady, and detail-driven , thriving in a structured environment where stability, team support, and doing things right matter. You stay calm under pressure, communicate clearly, and take pride in keeping everything running smoothly while supporting both customers and technicians.

Core Responsibilities:

Dispatch technicians efficiently based on location, skillset, job type, and urgency Prioritize emergency calls—burst pipes, sewer backups, no hot water—over routine maintenance Track job progress throughout the day and adjust schedules in real-time Enter accurate job details into our dispatch system (we use ServiceTitan) Make follow-up calls to ensure customers are satisfied and address any concerns Support technicians with real-time updates, parts needs, and customer communication Communicate with customers about technician arrival times and service details Optimize routes and schedules to maximize productivity and minimize drive time

Job Type:

Full-time Pay:

$70,000.00 - $80,000.00 per year

Benefits:

Dental insurance Health insurance Health savings account Paid time off Professional development assistance

Work Location:

In person