911 Emergency Communications Supervisor

JOB Under the direction of the Emergency Operations Manager and Emergency Communications Manager, the Dispatch Supervisor directly supervises assigned Emergency Communications Specialists, and supports operations in compliance with State and Federal laws and Pitkin County Regional Emergency Dispatch Center (PCREDC) mission, vision and values.

EXAMPLE OF DUTIES

Supervises the functions of the public safety communications system including emergency and nonemergency calls, Computer Aided Dispatch (CAD), and other communication systems; duties may vary according to job assignment. Duties may vary according to job assignment.

Provides frontline leadership including Emergency Communications Specialist staff supervision, training, coaching, conflict resolution, performance management, and oversight of daily operations and 24/7 staffing coverage. Answers inquiries from the public within scope of authority; explains guidelines, procedures, policies.

Compiles and maintains operational data; reviews and maintains activity logs, and creates summary reports; processes administrative reports and personnel action formsSupports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

SUPPLEMENTAL INFORMATION

Work is performed in a standard office environment, and in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.