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Part Time-CSR/Dispatch-2 Years HVAC Dispatch Experience
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Furnace World
Colorado Springs, CO (In Person)
$43,680 Salary, Part-Time
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Job Description
If you're looking for a company that values professionalism, organization, and customer care, this part-time position may be a great fit. Schedule is Monday-Friday, 9:00 AM-1:00 PM, with occasional full 8-hour days depending on team PTO coverage or seasonal call volume. At Furnace World, we believe great customer experiences begin long before a technician arrives at the home. That's why we're looking for an experienced, high-level Call Specialist / Dispatcher who takes pride in helping customers, supporting the field team, and keeping operations running smoothly. Furnace World is a locally owned, woman-led HVAC company proudly serving Colorado Springs for over 30 years. We've built our reputation on professionalism, teamwork, integrity, and caring deeply for both our customers and our team. If you're someone who stays productive, communicates with confidence and warmth, and takes initiative to help keep the field team's schedule full through both inbound and outbound customer communication—we'd love to meet you. What You'll Do Serve as the first impression of Furnace World by confidently handling inbound and outbound customer calls. Keep the service board full through inbound and outbound customer communication Schedule and dispatch technicians using ServiceTitan Create a positive, professional customer experience on every interaction Manage customer records and maintenance memberships Support the field team by helping calls run efficiently and smoothly Communicate clearly with technicians and customers throughout the day What We're Looking For Minimum 2 years HVAC dispatch experience required Experience with ServiceTitan preferred Strong multitasking and organizational skills Excellent communication skills—both verbal and written A positive, team-first attitude Someone who stays calm under pressure and enjoys helping people Why Furnace World? You're not just a number here—you're a valued part of a hardworking, supportive team that genuinely enjoys what we do. Enjoy a part-time schedule, a professional and integrity-driven culture, woman-led local leadership, and the opportunity to grow with a trusted company that has proudly served Colorado Springs for over 30 years. If you're looking for more than "just a job," we'd love to meet you. Furnace World "Heating & Air Conditioning with a Heart"