Dispatch Manager

Dispatch Manager Done Plumbing, Heating, Cooling & Electrical Denver, CO Job Details Full-time $60,000 - $90,000 a year 1 hour ago Benefits Paid parental leave Paid holidays Health insurance Dental insurance Paid time off 401(k) 4% Match Parental leave Vision insurance 401(k) matching Pet insurance Qualifications Management Productivity software Full Job Description Done!

Plumbing, Heating, Cooling, & Electrical:

We have been your trusted HVAC, Plumbing, & Electrical provider serving the Denver metro area since 1999. Our top notch service and outstanding customer service are what makes Done the 'go to' service company in the area. But where would we be without the heroes on our support team? We'd rather not find out! Apply to be a Done hero today!

The Good Stuff:

Competitive base salary of $60,000-$90,000 Medical, Dental, and Vision Insurance Pet Insurance 401k with 4% company match PTO, Wellness Days, Paid Holidays, and Paid Parental Leave Growth opportunity with a company that is continuing to expand

Job Duties:

Lead and manage dispatch team to provide exemplary peer, customer and trade support Create and maintain team schedule to ensure adequate coverage for all operational hours Act as a backup for all dispatch and administrative processes, as needed Act as liaison between Done! Dispatch Team and National Call Center to ensure processes are working as efficiently as possible Ensure weekly KPI standards are monitored and maintained What you need: 3+ years of managerial experience, preferably in the trades Proficiency with Microsoft Office Preferred experience using a Customer Service Software such as Service Titan High ability to multi-task and switch tasks quickly Excellent organizational skills