Telecommunicator

Job Description Help for Job Description. Opens a new window. Telecommunicator 911 Dispatcher Salary $44,642.00 - $71,367.30

Annually Location Sheriff's Admin Building, FL Job Type Full-Time Department Department of Administrative Services Division Communications Operations Bureau Schedule :

7am to 7pm or 7pm to 7am A Recruitment and Retention Bonus is $8000 is paid out in 4 increments of $2000 with the first payment upon graduation from the academy, passing the tests and being promoted to Telecommunicator (not upon hire).

Below is the job description:

Description Accountable for receiving and processing both emergency and non-emergency calls by; Providing appropriate pre-arrival instructions. Entering data into a computer-aided dispatch (CAD) system. Evaluating situations and making decisions as to the assistance and needs of callers based on training, Standard operating procedures, and agency guidelines. Performing queries through the local public safety systems. Operating assigned Communications Operations Bureau (COB) radio positions. The

FCIC/NCIC

computer and teletype radio, The law enforcement dispatch radio, and/or The fire-rescue dispatch radio; and Perform their duties in accordance with ACSO operational policies. Within one (1) year of hire, the Telecommunicator must train and demonstrate proficiency in at least one (1) of the following positions: call-taking, teletype, law enforcement (ASO and/or GPD) dispatch, or fire-rescue dispatch. This position is required to train for duties on other positions based on staffing needs and as training opportunities become available. Personnel in this classification may be required to act as trainers for positions in which they are certified. Work requires independent judgment, initiative, and a calm presentation. Personnel assigned to this classification report to the Combined Communications Center (CCC) Shift Supervisor. Performance is evaluated through observation, quality assurance reports, and appropriate employee performance appraisals. Typical Qualifications

EDUCATIONAL REQUIREMENTS

High School/GED Required Associate's Degree Preferred Bachelor's Degree Preferred

EXPERIENCE AND TRAINING

Successfully complete the pre-employment CritiCall testing with an overall passing score Successfully complete a pre-employment typing test with the ability to type 35 CWPM or better Employer will train once the above test are passed. Successfully complete the assigned training module and attain sufficient expertise to operate in a given position with minimal supervision after the assigned training period Driver's License required. The employee must have a valid driver's license to drive their personal vehicle or a company vehicle as required by the employer to various worksite locations. Computer experience preferred.

CERTIFICATION AND LICENSING

Possess, or obtain within six (6) months of hire, the following certifications: Emergency Medical Dispatcher (EMD) Emergency Fire Dispatcher (EFD) Cardio-Pulmonary Resuscitation (CPR) Emergency Telecommunicator Course (ETC) Current, valid State and National law enforcement computerized information systems (FCIC/NCIC) certification or obtain within six (6) months of hire Successfully complete the Florida 911 Public Safety Telecommunicator Certification exam within one (1) year of hire Successfully complete all National Incident Management System's (NIMS) Incident Command System (ICS) courses required by Department of Homeland Security Completion of the National Center for Missing and Exploited Children (NCMEC) Dynamics and First Responders Course within one (1) year of hire Maintain all Telecommunicator certifications

PHYSICAL REQUIREMENTS

Sit for extended periods Operate foot-controlled equipment effectively for long periods of time View multiple computer screens for extended periods Normal vision range; see color differentiation as necessary to distinguish color variations on maps, computer screens, and radio consoles Normal hearing level; hear, understand, and respond using radio transmitters and receivers, radio consoles, telephone/radio headsets, multi-line telephone systems, and complex communications equipment Speak, annunciate, read, write, and understand English fluently Clear speech and adequate hearing sufficient to communicate and respond effectively and appropriately in the work environment Use of headsets and foot pedals to precisely hear voices and other sounds Ambulate independently Reach, handle, and/or grasp documents and technology Manual dexterity Type on computer keyboards for extended periods Knowledge, Skills, and Abilities Knowledge of local, state, federal laws and applicable civil laws Fire, EMS, law enforcement and communications call taking policies and communications policies and procedures Maintain familiarity with Standard Operating Procedures (SOP), Call Handling Guide (CHG) and appropriate resources to acquire thorough knowledge of CCC operations and procedures Operate a computer aided dispatch system (CAD) and a computerized telephone system Accurately and quickly record information into CAD Utilize proper telephone techniques; follow guidelines for answering emergency and non-emergency calls; assess requests and prioritize them appropriately Answer emergency calls within 10 seconds, non-emergency and direct speed dial calls from the public and other agencies, obtaining and providing critical information, life-saving medical and safety instructions Interview callers to obtain information necessary to affect the appropriate law enforcement, fire, and EMS response and to utilize the correct call handling procedures and telephone instructions Ability to concentrate on and address more than one thing simultaneously Maintain familiarity with the geographical area of Alachua County and the various addressing system and can locate addresses, major roads, streets, hospitals, schools, churches, buildings and other landmarks on a map Maintain high level of situational awareness Acknowledge and respond to field resources telephone requests, handle assigned tasks in the communications center in an expeditious manner, and process the call for service or request for assistance in accordance with established procedures Able to control conflict; speak with authority and confidence in a calm, clear voice, properly select words, take control of a call and elicit necessary information Maintain confidentiality of sensitive information Testify in court and represent the Alachua County Sheriff's Office with a positive, professional image Alachua County Sheriff's Office provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Alachua County Sheriff's Office complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Alachua County Sheriff's Office employs only U.S. citizens and aliens who are authorized to work in the U.S. in compliance with the Immigration and Nationality Act, 8 U.S.C. 1324B. which requires that all employees present original documentation that establish identity and employment authorization within 3 business days of the date employment begins (also referred to as the hire date). DFWP