Dispatcher

Job Summary:

With a focus on customer satisfaction by exceeding expectations, manage the workflow and productivity of road work. Consistently look for operational and process improvements. Communicate in a timely manner with customers and technicians. Ensure that repairs are quoted, completed, and followed up on in a timely manner. Fully utilize the dispatch software system. Retain the ability to work on multiple primary duties at any given time.

Primary Duties and Responsibilities:

Receive and process all incoming customer calls for service Open work orders upon receipt of each call Dispatch road jobs efficiently Maintain Crown E-Order Board and update service channel regularly as needed Utilize the SoftBase dispatch system to its full capacity Review all work order header information for accuracy Assist technicians as needed Print PM due reports, schedule PMs, and update PM module Coordinate all field campaign completion Manage all Lift Power vehicle PMs Coordinate service with third party vendors Assist in shop job coordination Open and process POs and receipts for sublet, van maintenance, and shop supplies Assist Senior Billing Coordinator with various tasks Process service billing Assist with Fleestats billing Complete various tasks as assigned

Education and Experience Requirements:

Strong Microsoft Office skills

Skills Required:

Strong written and verbal communications skills Strong data entry abilities Customer service experience with multiple phone lines/ incoming calls Organized and detail oriented Strong decision-making skills Ability to work on multiple tasks at one time Administrative abilities (typing, filing, etc) Strong Microsoft Office skills Ability to work well in a team environment; works well with others to serve external and internal customers Safety oriented Dispatch experience preferred