Dispatcher/Office Assistant

Dispatcher/Office Assistant Quadruple Down LLC Lakeland, FL Job Details Full-time $18 - $25 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Customer relationship building Phone communication Administrative experience Conflict management Data entry Typing Clerical experience Appointment scheduling Office experience Client interaction via phone calls Full Job Description Overview In our company, you'll work with some of the best in the industry. Here, we want you to start a career, not just another job! We invest in our employees' futures, and are looking for career-oriented, loyal employees that have a strong desire to be an influence in the growth of the company. In this role, you will have the ability to impact the company by helping customers book service,sales and install appointments, assist our field team and utilizing your office skills. Your skills and love for helping people solve problems is key to being a great fit for this role. You will help us by representing our brand as the first point of contact with our customers. We are committed to delivering stellar service to our customers. Our company is driven by excellence, clear communication, investing in our team, and catering to our customers. The right fit for us is someone who understands that customer service is a key part of how we reach goals. Our Dispatcher/Office Assistant is a critical role within our company. Benefits Responsibilities Convert incoming customer calls into booked service appointments. Be clear, compelling and personable in all communication with customers. Respond to customer requests, resolving issues and promoting the brand. Be professional and establish customer rapport, encouraging repeat business. Participate in training to boost booked calls and practice outbound calling. Resolve customer complaints quickly and effectively. Maintain a customer database with accurate information. Assist in relaying accurate information to technicians, ensuring proficient, quality customer experiences. Assist in updating customers throughout the day on the technician's progress.

Administrative support:

Performing general office duties like filing, data entry, managing records and maintaining organized documentation.

Logistical coordination:

Assisting with tracking and monitoring the status of assignments, resolving issues, and ensuring compliance with company policies.

Clerical tasks:

Handling paperwork, processing orders, preparing invoices, and assisting with billing.

Requirements:

Develop a proven track record in customer service. Good typist and proficient with phone systems. Strong verbal and written communications. Ability to build trust and demonstrate empathy. Service Titan experience is a plus. Loves to win as a team. Strong verbal and written communications. Ability to build trust, diffuse conflict and hold others accountable. Personality that blends well in a goal-driven environment.

Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person