HVAC Service Dispatcher

HVAC Service Dispatcher
Longwood, FL, USA
per hour
Hourly
Full Time
Full-time employees eligible for: 401(k) with company match, Health Insurance (medical, dental, vision), 3 Weeks Paid Time Off, Six Paid Holidays, Referral Program and more.
Comprehensive Energy Services, Inc. is hiring an HVAC Service Dispatcher!
Join a company that values people and is passionate about making a difference. Don't wait any longer to join our CES Team today!
Summary
Under general supervision, the HVAC Service Dispatcher will maximize resources, productivity, and profitability by supporting the operations management team. Additionally, the Service Dispatcher will collaborate with the Field Supervisor and Service Manager to ensure all technical service work has been completed in a reasonable time and to our customer's satisfaction.
Essential Duties
Receive customer requests for unscheduled or scheduled service, and dispatch technicians as needed
Request and manage permitting, liens, and notary
Ensure work has been performed to the customer's expectations and provides customer follow up as needed
Answer customer inquiries and resolves or escalate customer issues, as needed
Reconcile all service requests daily upon completion of the service job
Provided follow-up on activities to ensure service will be completed within the expected timeline
Provide Technicians with service repair estimates as needed
Provide the customer with immediate quotes for any unexpected labor and/or costs that may occur
Follow-up with the customer on proposals extra work
Develop and maintain viable long-term relationships with customers and subcontractors
Participates in business review meetings by preparing and discussing critical account information pertinent to current profitability status and customer satisfaction.
Researches and follows up on questions identified during monthly business review
Ensures that all customer account information required to support call management activities and scheduling of tasks are kept up to date in Sage Management
Aim to keep all customers satisfied, both external and internal.
Contact the customer within 24hrs of service completion to confirm the issue has been resolved to meet 100% guest satisfaction
Order all maintenance material and repair parts as needed
Escalate issues to appropriate individuals for timely follow-up as required. May require direct interaction with customers for a follow-up to secure purchase orders and/or meet special invoicing needs.
Verify that all work orders have the correct billing information such as; rates, materials, miscellaneous charges, etc., before sending to Accounting for closure
Forward all field generated sales lead to the appropriate Salesperson or Supervisor
Experience / Education
Minimum of five years of service-related experience, managing service operations, and/or service scheduling.
High school diploma or equivalent required
Associate's degree preferred
Qualifications, Skills, and Abilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Must demonstrate the ability to perform work independently
Strong organizational skills with a proven track record showing attention to detail
Superior verbal, reading, and writing skills; able to communicate at all levels
Must be able to read and apply manufacturers' instructions and to communicate with customers, suppliers, and other CES employees clearly
Must have the ability to simultaneously handle large projects, tasks, and issues with tact, cooperation, and persistence
Able to prioritize work activities based upon financial impact to desired business goals
Experience and/or basic project accounting/cost principles, desired
Some knowledge of industry standards within the area of discipline; HVAC, Refrigeration, Controls, or Plumbing
Possess basic computer skills including Microsoft Word and Excel
Demonstrate the ability to develop relationships
Strong analysis and judgment skills
Works well in a team environment
Further details will be provided during the interview process and the job description. We are an Equal Opportunity Employer and a Drug-Free Work Place