Overnight Dispatcher

Overnight Dispatcher Roadway Towing & Transportation - 4.0 Miami, FL Job Details Full-time 11 hours ago Qualifications Spanish Operational analysis Road transportation operations Two-way radios for driver communication Logistics customer service In-person customer service English Transportation management systems Transportation safety regulations Performing background checks Patience Telephone systems Full Job Description Job description Job description Company Overview Roadway Towing & Transportation provides reliable towing and transportation services tailored for insurance companies, government agencies, police departments, and the private sector. Our commitment to efficiency and customer satisfaction has established us as a trusted partner in the logistics industry. Summary As a Dispatcher at Roadway Towing & Transportation, you will be pivotal in coordinating towing operations and ensuring timely service delivery. This role is essential to our mission of providing exceptional service to our clients while maintaining operational efficiency.

Requirements:

Minimum 1 year experience as a towing or roadside service dispatcher Ability to work well under pressure and prioritize tasks effectively to meet customer eta. Familiarity with relevant local laws and regulations governing impounded vehicles (training will be provided if needed Proficiency in both Spanish and English (Required). Experience using two-way radio equipment Ability to multi-task in a fast-paced environment Geographical knowledge of Miami Dade and Broward County Knowledge of the towing industry or 911 dispatching experience Ability to assist customers with their needs Previous related experience is advantageous. Must successfully pass a background check, as well as pre-employment and random drug screenings. 911 dispatch experience is preferred but not required. Responsibilities Coordinate towing requests and dispatch drivers efficiently to ensure timely service. Manage communication between drivers, clients, and other stakeholders using phone systems and transportation management software. Monitor fleet operations to optimize routes and reduce response times. Maintain accurate records of dispatch activities and service requests for reporting purposes. Analyze operational data to identify areas for improvement in service delivery. Ensure compliance with safety regulations and company policies during all operations. Provide excellent customer service by addressing inquiries and resolving issues promptly. If you thrive in a fast-paced environment and are ready to take on the challenge of coordinating towing operations, we invite you to apply today to join our dedicated team at Roadway Towing & Transportation.

Job Type:

Full-time Work Location:

In person