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Dispatcher
Job
Balanced Mechanical and Plumbing, LLC
Ocala, FL (In Person)
$49,920 Salary, Full-Time
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Job Description
Job Overview We are seeking a dynamic and detail-oriented Dispatcher to join our service team. Take service calls for HVAC and Plumbing Service Department, route technicians and track a service call from start to finish. Responsibilities Serve as the primary point of contact for customers, carriers, and internal teams via multi-line phone systems and email, ensuring professional phone etiquette and clear communication. ○ Take service calls ○ Keep customers updated throughout the process of their repair ○ Communicate effectively with service technicians and service department managers Manage dispatching ○ Route service calls based on importance and location Track location and status of technicians ○ Utilize GIS, GPS and transportation management systems for routing options, improved logistics and efficiency of technicians ○ Analysis of data to identify opportunities for process improvements and cost savings Service Ticket Management and Billing ○ Verify correct data entry of technicians on service tickets ○ Bill out service technicians tickets ○ Review open ticket reports for accuracy of closing tickets by technicians Purchasing ○ Purchase Parts for the technicians or assist in logistics as needed ○ Track parts and deliveries