Dispatch Coordinator

Dispatch Coordinator Sunrise Irrigation

LLC - 4.3

Palm Harbor, FL Job Details Full-time $55,000 - $65,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications High school diploma or GED Conflict management

Full Job Description About Us:

At Sunrise Irrigation, we are a family-owned and veteran-operated company proudly serving the greater Tampa Bay community for over a decade. We specialize in irrigation systems, drainage solutions, sod installation, and landscape lighting, delivering high-quality, reliable services to homeowners across the region. We are committed to building careers, not just jobs, and that commitment is reflected in our culture and recognition. Sunrise Irrigation was recently named a Tampa Bay Times Top Workplace, ranking #2 in the Small Business category, in addition to being a Best of the Bay winner in 2024 & 2025 and a multi-year Inc. 5000 fastest-growing company. As we continue to scale, our focus remains on intentional growth, operational excellence, and protecting the culture that has made us successful. We invest heavily in our people, our training, and our systems to ensure we deliver a consistent, high-level customer experience while creating long-term opportunities for our team.

Position Overview:

The Dispatch Coordinator is responsible for the efficient coordination and scheduling of service appointments for our technicians. This role involves managing communication with customers, optimizing technician routes, and addressing any operational issues to ensure high levels of customer satisfaction and operational efficiency.

Key Responsibilities:

Scheduling and Coordination:

Coordinate and schedule service appointments based on customer requests, service agreements, and priority levels. Confirm appointment times with customers and provide updates on technician availability.

Communication Hub:

Act as the primary point of contact for customers, technicians, and other departments regarding scheduling and service requests. Communicate effectively and professionally through various channels including phone, email, chat, and in-person interactions.

Resource Allocation:

Assign and dispatch technicians to service calls based on their location, skill set, and current workload. Optimize routes and schedules to maximize efficiency and reduce travel time.

Customer Service:

Ensure high levels of customer satisfaction by addressing scheduling changes, service delays, and inquiries promptly. Maintain a positive and helpful attitude in all customer interactions and strive to exceed customer expectations.

Problem-Solving:

Resolve scheduling conflicts, emergency service requests, and other operational issues efficiently. Collaborate with supervisors and technicians to find creative solutions to scheduling challenges.

Team Collaboration:

Work closely with service technicians, managers, and administrative staff to ensure seamless coordination. Support field staff by relaying important information and adjusting schedules as needed.

Professionalism and Conduct:

Represent Sunrise Irrigation professionally and positively in all interactions. Adhere to company policies, procedures, and ethical standards in all aspects of the role.

Continuous Improvement:

Identify opportunities for process improvements in dispatch operations to enhance efficiency and customer satisfaction. Participate in training programs and workshops to expand knowledge and skills in dispatch coordination.

Performance Metrics:

Meet or exceed performance goals related to service response times, scheduling accuracy, customer service metrics, average ticket value, and percentage of company revenue. Strive for continuous improvement in performance and contribute to the success of the dispatch team.

Problem-Solving:

Utilize critical thinking and problem-solving skills to address customer issues and find appropriate resolutions. Proactively identify recurring issues and suggest improvements to enhance customer satisfaction.

Qualifications:

High School Diploma or GED. Authorized to legally work in the U.S. Proven experience in a dispatch or coordination role, preferably in a service-oriented environment. Excellent communication and interpersonal skills. Strong organizational and time-management abilities. Proficiency in scheduling software and tools. Ability to handle high-pressure situations and resolve conflicts effectively. A positive attitude and commitment to customer satisfaction. ServiceTitan experience (Preferred) The ideal candidate will: Maintain a positive, professional attitude and represent Sunrise with pride. Demonstrate reliability, maturity, and discretion when handling financial information. Approach challenges with a growth mindset, open to learning, feedback, and process improvement. Communicate clearly, respectfully, and proactively with peers and leadership. Collaborate with other departments to ensure smooth operations and mutual success. Exhibit resourcefulness, ownership, and a team-oriented mindset in every task.

Compensation & Benefits:

Base salary based on experience and qualifications. Annual performance bonus opportunity. Comprehensive benefits including health, dental, vision, 401(k) with match, paid time off, company events and a vibrant company culture. Why Join Us? At Sunrise Irrigation, we value professionalism, accuracy, and customer satisfaction. We offer a supportive and dynamic work environment with opportunities for professional growth and development. If you are a dedicated and customer-focused individual with a passion for delivering excellent service, we encourage you to apply! Equal Employment Opportunity (EEO)

Policy Statement:

Sunrise Irrigation is committed to a diverse and inclusive workplace. We provide equal employment opportunities without discrimination based on race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected status. All employment decisions are made based on qualifications and job performance.