Dispatcher

Dispatcher Pompano Beach Dispatcher Full Time • Pompano Beach One Hour Heating & Air Conditioning, an affiliate of Authority Brands, is the premier heating and cooling specialist in the Pompano Beach area. We are seeking a Dispatcher who will schedule technician appointments at customer sites and facilitates communication between technicians, customers, and the company as well as assist in fleet and safety management. What can joining the One Hour team offer you? The opportunity you deserve to build your career with a well-established company. Competitive pay rates! Top-of-the-industry benefits including health, dental, and vision insurance, generous PTO and personal days, parental leave, 401k with company match, and more!

Responsibilities:

Maintain the service technician schedules and dispatch technicians as service calls are completed. Schedule technician's return trips with customers to complete jobs after arrival of parts. Maintain on call schedule for service technician and after-hours service procedures. Enter service calls, schedule calls, and generates call debriefing with technicians daily. Maintain customer database, ensuring complete, accurate, and updated entry of information. Respond to customer inquiries regarding company schedule, requested lead times, equipment services, invoicing, and general inquiries. Respond to service technician requests both by radio and phone. Follow up and schedule preventative maintenance service appointments. Review completes service work orders for accuracy. Prepares invoices and timecards for processing. Coordinates fleet preventative maintenance appointments and maintains organized records for all fleet working directly with the Operations Manager. Assists safety manager with maintaining all safety documents and training rosters. Participate in all company sponsored training classes. Effectively manage conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.

Qualifications:

HS diploma or GED Excellent communication and listening skills Experience using ServiceTitan a plus. Following all safety policies and procedures Maintaining a courteous demeanor with all customers and associates Authority Brands conducts drug screens and background checks on applicants who accept employment offers. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions; however, we do not sponsor visas at this time. Authority Brands is an Equal Opportunity Employer.

Compensation:

$25.00 - $28.00 per hour Join the One Hour Team! We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It's true, our employees come first! How do we prove it? First things first. Pay— We believe the best performers deserve the best pay. That's why we want to pay YOU the best competitive rate. Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it. Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today! So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you! Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling, and compensation at this franchise should be made directly to the franchise location, and not to One Hour Heating and Air Conditioning Corporate.