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HVAC DISPATCHER / OFFICE MANAGER
Job
Asa Air Conditioning And Heating
Saint Petersburg, FL (In Person)
$62,400 Salary, Full-Time
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Job Description
Job Summary We are seeking a dynamic and organized HVAC Dispatcher / Office Manager to coordinate daily operations within our HVAC service team. This role combines dispatching responsibilities with office management duties, ensuring seamless communication between technicians, clients, and suppliers. The ideal candidate will be energetic, detail-oriented, and possess strong organizational skills to optimize workflow, manage logistics, and maintain efficient office operations. Your proactive approach will help us deliver exceptional service while streamlining administrative processes. Duties Coordinate and dispatch HVAC technicians using transportation management systems and GPS tools to ensure timely service delivery. Manage incoming phone calls with professionalism, utilizing multi-line phone systems and phone etiquette to address customer inquiries and schedule appointments effectively. Oversee shipping & receiving processes, including freight management, inventory tracking, and coordination with 3PL providers. Maintain accurate data entry in systems such as Oracle Transportation Management, SyteLine, and AS400 for dispatching, logistics, and inventory records. Utilize GIS and transportation planning tools to optimize routes, improve fleet management, and enhance overall logistics efficiency. Support supply chain operations by analyzing transportation data, tracking shipments via GPS/GIS systems, and coordinating with vendors for timely deliveries. Handle office administrative tasks including typing reports, managing schedules, organizing documents related to fleet management and logistics operations. Ensure effective communication across departments by managing email correspondence and facilitating smooth information flow within the organization. Experience Proven experience in dispatching within HVAC or related service industries; familiarity with transportation management systems such as Oracle Transportation Management or SyteLine is highly desirable. Strong knowledge of logistics principles including freight management, shipping & receiving procedures, and supply chain coordination. Demonstrated proficiency in using GPS/GIS technology for route planning and fleet optimization. Excellent organizational skills with the ability to multitask efficiently in a fast-paced environment. Effective communication skills with a focus on phone call management and professional interaction via multi-line phone systems. Experience working with transportation planning tools like Transportation Management Systems (TMS), AS400 platforms, or 3PL logistics providers is a plus. Ability to analyze logistical data for process improvements and operational efficiency enhancements. Join our team as an HVAC Dispatcher / Office Manager where your energy and expertise will drive our success! We are committed to fostering a vibrant work environment that values your skills in logistics, communication, and office management—helping us deliver top-tier HVAC services while supporting your professional growth.