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ADMINISTRATION - CSR/Dispatch
Job
Custom Air
Sarasota, FL (In Person)
Full-Time
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Job Description
Be the Friendly Voice of Custom Air & Plumbing At Custom Air & Plumbing, great service starts the moment a customer reaches out. We're looking for a Customer Service Representative who enjoys helping people, solving problems, and keeping things organized in a fast-paced environment. If you're someone who thrives on delivering excellent customer experiences and being part of a supportive team, this could be the perfect role for you. What You'll Do As a Customer Service Representative, you'll be the first point of contact for customers and play a key role in keeping our service team running smoothly. Answer incoming customer calls and respond to inquiries professionally Schedule service, maintenance, and installation appointments Dispatch and coordinate technicians to meet customer needs Provide clear communication to customers regarding appointments and services Enter and update customer information in the scheduling system Assist with follow-ups, confirmations, and service reminders Support technicians and office staff to ensure smooth daily operations Deliver a positive, professional experience with every customer interaction What Makes You a Great Fit We're looking for someone who is friendly, organized, and enjoys helping others. Previous customer service or call center experience preferred Strong communication and interpersonal skills Ability to multitask and stay organized in a fast-paced environment Comfortable using computer systems and scheduling software Positive attitude and team-oriented mindset Problem-solving skills and attention to detail Experience in home services (HVAC, plumbing, electrical) is a plus but not required Why Join Custom Air & Plumbing Opportunity to grow within a stable and growing company Competitive pay Benefits package available Training and development opportunities Ready to Join Our Team? If you enjoy helping people and want to be part of a company that values great service and teamwork, Custom Air & Plumbing would love to hear from you. Apply today and become part of a team dedicated to delivering comfort and quality service to our customers. Equal Opportunity Employer Custom Air & Plumbing is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants and do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.