Delivery Service Dispatcher

Job Title:

Customer Service Associate Job Description The Delivery Service Dispatcher supports daily operations by generating cases for billing disputes and coordinating service for CO2 tanks. This role involves logging incoming calls, creating service tickets, scheduling and dispatching field service, and assisting with billing issues, gas refills, and equipment safety concerns. The position requires strong attention to detail, accuracy in data entry, and clear communication with customers and internal teams. New hires receive three weeks of classroom instruction followed by one week of hands-on training with a supervisor to ensure they are fully prepared for success. Responsibilities Log incoming customer calls accurately and in a timely manner. Create detailed service tickets for CO2 tank service, gas refills, and equipment safety issues. Schedule and dispatch service technicians to customer locations based on priority and availability. Generate and manage cases related to billing disputes, ensuring all relevant information is captured. Assist customers with questions or concerns related to billing, service orders, and equipment. Perform manual order entry and update records in the system with high accuracy. Coordinate logistics for service calls to ensure efficient routing and timely completion. Use Microsoft Office and other computer systems to document activities and maintain organized records. Collaborate with team members and supervisors to resolve complex service or billing issues. Follow established procedures and safety guidelines when handling equipment-related service requests. Manage multiple tasks simultaneously while maintaining strong attention to detail. Provide professional and courteous customer service during every interaction. Participate in and complete the structured training program, including classroom and hands-on components. Adapt to a flexible schedule, including weekend work, to meet operational needs. Essential Skills Customer service experience with the ability to handle inquiries and issues professionally. Dispatch or logistics coordination experience, including scheduling and routing service calls. Proficiency with Microsoft Office applications for documentation and communication. Basic computer navigation skills and comfort working with multiple software systems. Experience with manual order entry and clerical tasks in a fast-paced environment. Strong communication and interpersonal skills to interact effectively with customers and team members. Ability to work weekends and maintain a flexible schedule as required. Strong organizational skills and attention to detail to ensure accurate records and timely follow-up. Ability to learn new systems and processes quickly. Additional Skills & Qualifications Prior experience in a call center, dispatch, logistics, or related customer service environment. Familiarity with handling billing disputes or similar case management tasks. Experience supporting field service operations or coordinating service technicians. Demonstrated ability to multitask and prioritize in a high-volume setting. Interest in long-term career growth within a structured and supportive environment. Work Environment This is an onsite position in an air-conditioned office setting with a collaborative, team-oriented atmosphere. New hires participate in a structured training schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. for three weeks of classroom instruction, followed by one week of hands-on training with a supervisor. After training, schedules vary across eight positions, including shifts such as 10:00 a.m.-7:00 p.m. (Tuesday/Wednesday), 11:00 a.m.-8:00 p.m. (Tuesday/Wednesday or Thursday/Friday or Thursday/Saturday), 12:00 p.m.-9:00 p.m. (Tuesday/Wednesday), and 1:00 p.m.-10:00 p.m. (Tuesday/Wednesday, Wednesday/Thursday, or Sunday/Thursday). The environment emphasizes a positive culture, supportive leadership, clear career paths, and opportunities to move to a first-shift schedule after full-time hire. The office provides modern equipment and systems to support dispatch, order entry, and communication tasks. Job Type & Location This is a Contract to Hire position based out of Stuart, FL. Pay and Benefits The pay range for this position is $17.00 - $17.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Stuart,FL.

Application Deadline This position is anticipated to close on May 23, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance:

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.