Towing Dispatcher

Towing Dispatcher Priority Towing Inc - 3.7 West Palm Beach, FL Job Details Full-time $14 - $16 an hour 1 day ago Qualifications High school diploma or GED Full Job Description Priority Towing Inc. is seeking a reliable, organized, and experienced Dispatcher to join our team full-time. The ideal candidate will have previous experience in towing, roadside assistance, transportation, logistics, or dispatching and be comfortable working in a fast-paced environment. Our growing company is looking for the right candidate to serve as the primary point of contact between customers and field personnel. Strong communication, multitasking, and problem-solving skills are essential for success in this dynamic role.

Compensation:

$14 - $16 hourly

Responsibilities:

Answer incoming calls and provide exceptional customer service. Dispatch tow truck operators and roadside assistance technicians efficiently. Coordinate service calls and communicate updates to customers and drivers. Monitor driver locations, availability, and response times. Accurately enter and update call information in dispatch software. Maintain detailed records and assist with administrative tasks as needed. Handle high-volume call periods while maintaining professionalism and accuracy.

Qualifications:

Candidate required to have high school diploma or GED; preference for candidates with associate or bachelor's degree Candidates with 1+ years of experience as a service dispatcher are preferred Previous work in a customer-facing position Candidate must have great customer service communication, organizational, and interpersonal skills Experience working with people under stressful and dynamic conditions Previous dispatching experience required; towing industry experience preferred. Strong computer and phone communication skills. Excellent organizational and time-management abilities. Ability to remain calm and make sound decisions under pressure. About Company Priority Towing Inc. is a trusted provider of towing, recovery, and roadside assistance services dedicated to delivering safe, reliable, and professional support to motorists, commercial customers, and fleet operators. We are a Family business that has been open for 20+ years. We are a reliable towing service in Palm Beach County with four different locations spanning across the county. We have a family/friendly work environment. This business is a high-volume towing service that is ready right when the phone rings. Here at Priority Towing Inc., we take pride in all of our services and try to make our customers' experience as easy as possible in a frustrating situation. "Our Customers Are Our First Priority" Priority Towing Inc.