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Dispatcher
Job
Robert Half
Atlanta, GA (In Person)
Full-Time
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Job Description
Description We are looking for a dependable Dispatcher to join a fast-paced, fully onsite team in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who thrives in a high-volume call center environment and can manage urgent requests with professionalism and accuracy. The role requires strong communication skills, sound judgment, and the flexibility to work varying shifts in a 24/7 operation.
Responsibilities:
- Manage a high volume of inbound and outbound calls while prioritizing service requests based on urgency and operational needs.
- Coordinate dispatch activities by assigning calls efficiently and maintaining clear communication with drivers, field personnel, or service teams.
- Use computer-aided dispatch and related systems to enter, update, and monitor call information with accuracy.
- Provide timely updates to customers and internal teams regarding status changes, delays, and service completion.
- Track active assignments throughout the shift to ensure prompt response times and effective coverage across service areas.
- Resolve routine issues by gathering key details, assessing next steps, and escalating complex situations when needed.
- Maintain accurate records of call activity, dispatch actions, and service outcomes in accordance with company procedures.
- Support a 24/7 operation by working flexible onsite schedules, including evenings, weekends, or other assigned shifts as needed. Requirements
- Previous experience in dispatch, call center operations, or a similar high-volume customer service environment is required.
- Strong verbal and written communication skills with the ability to remain clear and attentive under pressure.
- Hands-on experience with computer-aided dispatch systems or comparable scheduling and logistics software.
- Ability to coordinate multiple tasks at once while maintaining accuracy and attention to detail.
- Comfortable working fully onsite in Atlanta, Georgia within a round-the-clock operation.
- Flexible availability to support varying shift schedules, including weekends and off-hours as required.
- Demonstrated customer service skills and the ability to handle time-sensitive situations effectively.