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Dispatcher
Job
Robert Half
Atlanta, GA (In Person)
Full-Time
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Job Description
Description We are looking for a Dispatcher to join a fast-paced, fully onsite team in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who thrives in a high-volume call center environment and can manage urgent requests with accuracy and professionalism. The role supports a 24/7 operation, so flexibility with shift scheduling is essential. Success in this position requires strong communication skills, sound judgment, and prior experience in dispatch or call center operations.
Responsibilities:
- Coordinate incoming service requests in a high-volume call center and assign them efficiently based on priority and availability.
- Communicate clearly with customers, field personnel, and internal teams to provide timely updates and resolve issues.
- Monitor dispatch activity throughout the shift to ensure service coverage and respond quickly to changing needs.
- Use computer-aided dispatch and related systems to enter, track, and update call information accurately.
- Support day-to-day logistics by organizing schedules, adjusting assignments, and maintaining workflow continuity.
- Handle a steady stream of inbound calls with professionalism while gathering complete and accurate information.
- Work onsite as part of a 24/7 operation and adapt to varying shift schedules, including weekends as needed. Requirements
- Previous experience in dispatching, call center operations, or a similar high-volume coordination role is required.
- Strong verbal and written communication skills with the ability to remain clear and focused under pressure.
- Proven customer service skills and the ability to manage multiple requests at the same time.
- Experience using computer-aided dispatch systems or similar scheduling and tracking tools.
- Comfortable working fully onsite in Atlanta, Georgia.
- Availability to work flexible shifts in a 24-hour, 7-day-a-week environment.
- Strong organizational skills and attention to detail when handling time-sensitive information.