Lead Alarm Dispatcher for Central Station (Daytime)

About Us:

Alert-Tech Systems, Inc. is a leading provider of 24/7 alarm monitoring services for fire, burglary, medical, and panic alarms. We are committed to delivering reliable and efficient service to our customers and are seeking a dedicated, dependable, and detail-oriented Alarm Dispatcher to join our team at the local Central Station for the day-time shift during the week.

Job Summary:

As a Lead Alarm Dispatcher at Alert-Tech Systems, Inc., you will play a crucial role in ensuring the safety and security of our customers by responding to alarm signals, dispatching emergency services, and providing exceptional customer service. This full-time position requires working during the week day shift (7am - 3pm) and involves handling a variety of tasks related to alarm monitoring, emergency response, and assisting supervisor. This position also requires participation in an on-call rotation, which includes additional compensation.

Lead Alarm Dispatcher Responsibilities:

Respond to incoming alarm signals following documented procedures and maintain accurate records of each action taken. Dispatch police, fire, or other emergency services as necessary based on alarm signals received. Notify customers promptly of alarm issues and provide appropriate assistance. Handle incoming customer, technician, and law enforcement calls, logging all actions for historical records. Conduct equipment tests with customers or field associates to verify proper operation of alarm systems. Monitor multiple internal electronic systems to ensure continuous response to alarm activity. Address customer inquiries and complaints professionally and efficiently. Perform basic troubleshooting of alarm systems over the phone with clients. Actively participate in team meetings and provide valuable feedback to management. Maintain a positive and professional attitude, fostering teamwork among associates. Be flexible and available to work extra hours during emergencies or as needed. Exercise good judgment and quick decision-making skills during emergency situations. Assisting AlertCentral Supervisor.

Qualifications:

High School Education or GED; some college education preferred. 2-3 years of related experience and/or training in alarm dispatching or a similar field. Excellent verbal and written communication skills. Strong computer skills, including proficiency in relevant software applications. Exceptional decision-making skills and the ability to think and act quickly. Ability to articulate clearly and professionally. Dependable, reliable, and strong work ethic.

Additional Information:

This position requires working full-time during the week day shift (7am - 3pm). Opportunities for career growth and advancement within the company. Training and ongoing support will be provided to ensure success in the role.

Important Company Policy:

Cellphones are not permitted during the shift. Personal emergency calls may be addressed via the company landline.

Pay:

$18.00 per hour

Benefits:

Employee discount

Experience:

Customer service: 3 years (Required)

Work Location:

In person