Dispatcher

We are seeking a highly organized and customer-focused Dispatcher to coordinate and schedule service calls for our plumbing, heating and cooling, and electrical teams. The Dispatcher plays a critical role in ensuring efficient operations, timely service delivery, and a positive customer experience.

Key Responsibilities:

Schedule and dispatch technicians for service, maintenance, and emergency calls Communicate with customers to confirm appointments, provide updates, and address inquiries Monitor technician routes and adjust schedules as needed to maximize efficiency Prioritize service calls based on urgency and availability Maintain accurate records of jobs, customer interactions, and technician status Coordinate with field technicians to ensure they have necessary job details and materials Handle incoming calls and service requests in a professional and timely manner Assist in resolving scheduling conflicts or service issues

Qualifications:

High school diploma or equivalent required Previous dispatching or customer service experience preferred (especially in home services) Strong organizational and multitasking skills Excellent communication and problem-solving abilities Ability to work in a fast-paced environment Proficiency with scheduling software and basic computer systems

Preferred Skills:

Experience in plumbing, HVAC, or electrical service industries Familiarity with dispatch or field service management software Ability to remain calm under pressure and adapt quickly to changing priorities

About Dalton PHC:

Dalton PHC provides reliable plumbing, heating and cooling, and electrical services with a strong commitment to quality workmanship and customer satisfaction. We pride ourselves on professionalism, teamwork, and delivering dependable solutions to our community. #hc234230