Receptionist-Dispatcher

We are expanding and evolving this critical role to act as both the operational engine and the financial anchor for our division. The Reception-Dispatcher role manages the administrative lifecycle of our projects—from the initial call intake down to final invoicing and payment matching. This role is divided between operational coordination and transactional accounting support. If you are highly organized, data-driven, possess an absolute \finisher\ mindset, and love keeping QuickBooks and operational systems perfectly clean, this role is built for you.

Department:

Mitigation Reports To:

Office Manager Location:

11442 N Carisa Ct., Hayden, ID 83835

Job Type:

Full-Time |

On-Site Pay:

$18-$20/hour

Schedule:

Monday-Friday 9-5pm On-Call Stipend Included What You'll Do 1. Intake, Dispatch & File Support First Notice of Loss (FNOL): Professionally and empathetically handle incoming emergency calls, gathering and documenting complete new loss information.

Dispatch:

Coordinate schedules and route production teams to new jobs.

File Support:

Build and maintain necessary project files and folders, while auditing and ensuring all mandatory project fields within Workcenter are thoroughly and accurately completed to maintain compliant, real-time job files.

General Administrative Support:

Other related operational tasks as assigned. 2. Financial Support & Accounts Receivable (QuickBooks Online)

Mitigation Payment Matching:

Review inbound customer payments and accurately match them against corresponding QuickBooks Online (QBO) invoices for the Mitigation division.

Reconstruction Invoicing:

Create accurate invoices and process supplements within QBO specifically for Reconstruction projects.

Mitigation Payment Processing:

Formally receive customer payments and cross-reference/reconcile them against outstanding mitigation balances. What We Value We protect our corporate culture and hire strictly for fit. We look for professionals who demonstrate:

Financial Stewardship & Accountability:

Treating company and customer data with high precision.

Process Consistency:

A love for Standard Operating Procedures (SOPs) and standard checklists. Attention to

Detail:

Catching the missing dollar or the empty data field before it becomes a problem.

Ownership and Reliability:

Taking full accountability for the administrative lifecycle of a file. Ideal Candidate The \

Finisher\:

You get genuine satisfaction from taking a messy list or an open file and seeing it through to 100% completion.

Tech-Savvy & Structured:

Comfortable navigating between QuickBooks Online and industry-specific CRM/project management software.

Calm & Steady:

Able to seamlessly pivot from matching a payment to taking an emergency loss call without losing your footing. Qualifications HS Diploma/GED required, Associate's degree a plus Proficient in Microsoft Office Strong phone and communication skills Ability to learn industry-specific software Excellent organization and time management Self-starter and ability to prioritize Valid driver's license, clean record If you want meaningful responsibility, a supportive team, and culture built on accountability and respect, apply today! Work Environment This role is primarily office-based and sedentary. Some filing and physical organization tasks are required, including lifting files, opening cabinets, bending, and using stairs as needed. On very rare occasions, you may visit a job site, where you could be exposed to noise, dust, odors, or varying temperatures. Fire & Water - Cleanup & Restoration™ 24/7

Emergency Service Pay:

$18.00 - $20.00 / hour

Benefits:

Health insurance Paid time off Dental insurance Vision insurance Employee discount Paid training

Job Type:

fulltime

Schedule:

8 hour shift Monday to Friday On call Day shift

Education:

High school degree Work location: On-site